Trainer - Retail Operations

Pepperfry Limited; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Pepperfry Limited is seeking an experienced retail training professional to lead induction programs, drive classroom and on-the-job sessions, and tailor content for different store maturities. You will coach store teams via observations and role plays, partner with Store/Area Managers to close gaps, and boost KPI-driven selling through consultative techniques.

The role spans multiple locations with a focus on onboarding, training effectiveness, and brand-aligned customer-first culture at

Qualifications

• 3–6 years of experience in retail training (furniture, lifestyle, fashion, or consumer durable).
• Strong exposure to frontline sales training in multi-store retail environments.
• Experience in onboarding large batches and scaling training programs.

Responsibilities

• Conduct induction and onboarding programs for new retail hires (Home Consultants, Store Managers).
• Deliver classroom, virtual, and on-the-job training sessions across locations.
• Customize training content based on store maturity, performance gaps, and regional nuances.
• Coach store teams through floor observations, role plays, and live selling feedback.
• Work closely with Store Managers and Area Managers to identify skill gaps and improvement areas.
• Enable teams to convert walk-ins into sales through consultative selling.
• Track training effectiveness through post-training assessments, certifications, and performance metrics.
• Support improvement in KPIs such as conversion, ATV, productivity, and CSAT.
• Maintain training dashboards and regular reporting on coverage and impact.
• Partner with Retail Ops, Category, HRBP, and central L&D teams to align training priorities.
• Support new store launches and expansion through pre-launch and post-launch training.
• Act as a brand ambassador, reinforcing Pepperfry values and customer-first culture.

Skills

Retail training

Frontline sales training

Onboarding large batches

Multi-store retail

Coaching & feedback

Consultative selling

Job description

• Conduct induction and onboarding programs for new retail hires (Home Consultants, Store Managers).
• Deliver classroom, virtual, and on-the-job training sessions across locations.
• Customize training content based on store maturity, performance gaps, and regional nuances.
• Coach store teams through floor observations, role plays, and live selling feedback.
• Work closely with Store Managers and Area Managers to identify skill gaps and improvement areas.
• Enable teams to convert walk-ins into sales through consultative selling.
• Track training effectiveness through post-training assessments, certifications, and performance metrics.
• Support improvement in KPIs such as conversion, ATV, productivity, and CSAT.
• Maintain training dashboards and regular reporting on coverage and impact.
• Partner with Retail Ops, Category, HRBP, and central L&D teams to align training priorities.
• Support new store launches and expansion through pre-launch and post-launch training.
• Act as a brand ambassador, reinforcing Pepperfry values and customer-first culture.

Experience

• 3–6 years of experience in retail training (preferably furniture, lifestyle, fashion, or consumer durable)
• Strong exposure to frontline sales training in multi-store retail environments
• Experience in onboarding large batches and scaling training programs