Trainer L3

Wipro; Gurugram District; On-site; INR 350,000 - 650,000; Full time

Job summary

Wipro in Gurugram seeks a capable trainer to develop competency and skill sets for employees. You will communicate training expectations clearly and provide ongoing coaching to analysts on the floor.

The role involves delivering domain-specific modules, onboarding paths, and process training while collaborating with stakeholders and ensuring regulatory compliance. A graduate with strong communication and MS Office skills is preferred.

Qualifications

• Proven hands-on system and applications expertise.
• Excellent English communication and presentation skills.
• Strong customer interaction abilities.
• Proficient PC navigation and data input.
• MS Office basics (Excel, Word, Outlook).
• Strong task management and organization skills.
• Problem solving and client engagement abilities.
• Experience in industry environment."
• Ability to lead workshops and facilitate sessions.

Responsibilities

• Participate in KA and KT activities with the client and stakeholders to document and transfer processes knowledge to operations.
• Deliver generic domain-specific modules along with upskilling resources on process.
• Structure onboarding training requirements, pre-process, and customer visits.
• Ensure all new employees follow the defined new learning path for their roles.
• Deliver pre-process and process training for new employees.
• Support new hires during on-the-job training (OJT) and go-live.
• Provide refresher and remedial training for existing employees.
• Ensure regulatory requirements are complied with from time to time.
• Maintain trainee data and generate training reports.
• Create and customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Take ownership for improvement in analysts' performance.
• Analyze training needs for employees in the account.
• Responsible for account-level training metrics and standardization.
• Work with operations to bridge gaps during training.

Skills

English fluency

Communication skills

MS Office basics

Data entry

PC navigation

System expertise

Task management

Problem solving

Workshop facilitation

Client engagement

Education

Graduate

Job description

Job Description:

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Roles and Responsibilities

1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. Deliver pre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedial training for existing employees
8. Ensure all regulatory requirements are complied with from time to time
9. Maintain trainee data and information
10. Generate training reports from time to time
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customize training content for delivery
13. Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analysts performance
15. Analyze training needs for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. Responsible to work with ops to bridge gaps during training

Certifications and Assessments

Standard Trainer Assessment & Domain Certification

B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

1. Good Hands on system & applications expertise
2. Fluent in English language skills
3. Excellent Communication and presentation Skills
4. Good Customer interaction skills
5. PC literate with good system navigation skills
6. Good Data input skills
7. MS Office (Excel, Word, Outlook) skills - Basic
8. Task Management & Organization skills
9. Problem solving skills
10. Professional experience in Industry environment
11. Ability to engage with the client and run/lead workshops
12. Excellent Facilitation and influencing skills

Good to have

• Advanced Research Skills
• Content Design & Development Skills
• Experience in handling LMS activities

Experience

1. A Deep Knowledge of the Business
2. The Ability to Measure and Assess Staff Training Needs
3. Strong Communication and Interpersonal skills
4. A Passion for Continuous Learning
5. Innovative Thinking
6. Embrace Efficiency

Mandatory Skills: L&P Policy Acquisition & Servicing

Experience: 3-5 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Requirements