TRAINER L3

Wipro; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Wipro Limited is seeking a Trainer to develop competencies and skills for effective performance. The trainer will communicate training expectations clearly to trainees and align with client requirements.

You will participate in process training, onboarding, and ongoing coaching, while ensuring regulatory compliance and maintaining training records across the account.

Qualifications

• Hands-on systems and applications expertise
• Fluent in English language skills
• Excellent communication and presentation skills
• Good customer interaction skills
• PC literate with good system navigation skills
• Good data input skills
• MS Office (Excel, Word, Outlook) skills - Basic
• Task management and organization skills
• Problem solving skills
• Professional experience in industry environment
• Ability to engage with the client and run/lead workshops
• Excellent facilitation and influencing skills

Responsibilities

• Participate in KA and KT activities with client and stakeholders.
• Deliver generic domain-specific modules with up-skilling resources.
• Structure onboarding training requirements, pre-process, and visits.
• Ensure new employees follow the defined learning path.
• Deliver pre-process and process training for new hires.
• Support new hires during OJT and GO-live.
• Provide refresher and remedial training for existing employees.
• Ensure regulatory requirements are complied with.
• Maintain trainee data and information.
• Generate training reports periodically.
• Support trainee roster and scheduling tasks.
• Create or customize training content for delivery.
• Provide feedback and coaching to analysts on the floor.
• Take ownership for improvement in analysts' performance.
• Analyze training needs for employees in the account.
• Responsible for account-level training metrics.
• Adhere to training standardization guidelines defined by BU Training.
• Work with ops to bridge gaps during training.

Skills

Hands-on systems

Fluent English

Communication skills

Customer interaction

PC literacy

MS Office

Problem solving

Workshop facilitation

Client engagement

Industry experience

Training delivery

Organization skills

Education

Graduate

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Definition

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Roles and Responsibilities

1. 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
2. 2. Deliver Generic Domain Specific Modules along with up skilling resources on process.
3. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. 5. Deliver pre-process and process training for new employees
6. 6. Support new hires during OJT and GO-live
7. 7. Provide refresher and remedial training for existing employees
8. 8. Ensure all regulatory requirements are complied with from time to time
9. 9. Maintain trainee data and information
10. 10. Generate training reports from time to time
11. 11. Support any administrative tasks like trainee roster and scheduling etc.
12. 12. Create/Customize training content for delivery
13. 13. Provide feedback and coaching to analysts on the floor
14. 14. Take ownership for improvement in analysts performance
15. 15. Analyze training needs for employees working for the account.
16. 16. Responsible for account level Training metrics
17. 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. 18. Responsible to work with ops to bridge gaps during training

Certifications and Assessments

Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have

1. 1 Good Hands on system & applications expertise
2. 2 Fluent in English language skills
3. 3 Excellent Communication and presentation Skills
4. 4 Good Customer interaction skills
5. 5 PC literate with good system navigation skills
6. 6 Good Data input skills
7. 7 MS Office (Excel, Word, Outlook) skills - Basic
8. 8 Task Management & Organization skills
9. 9 Problem solving skills
10. 10 Professional experience in Industry environment
11. 11 Ability to engage with the client and run/lead workshops
12. 12 Excellent Facilitation and influencing skills

Good to have

Advanced Research Skills

Content Design & Development Skills

Experience in handling LMS activities

Experience

Must Have

1. 1. A Deep Knowledge of the Business
2. 2. The Ability to Measure and Assess Staff Training Needs
3. 3. Strong Communication and Interpersonal skills
4. 4. A Passion for Continuous Learning
5. 5. Innovative Thinking
6. 6. Embrace Efficiency

Mandatory Skills: L&P Policy Acquisition & Servicing.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news

Register >

Join Us

Explore open rolesthat match your interests and skills

Search Jobs >

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at [e-mail] . Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.