Trainer

Digitide Solutions Limited; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide Solutions Limited in Pune District seeks a training coordinator to develop and implement training programs for new hires in customer support. The candidate will be responsible for enhancing training throughput and ensuring quality standards are met.

A graduation degree is required, along with experience in the current role. The role includes responsibilities such as conducting refresher training programs and developing e-learning modules.

Qualifications

• Minimum of 1 year in current role.
• No Warning Letter issued in the past 3 months.
• Completion of mandatory E-learning courses where applicable.

Responsibilities

• Train new recruits on product, process, soft skills, and voice and accent.
• Ensure improvement of quality score of employees.
• Conduct refresher training based on training needs analysis.

Education

Graduation

Job description

Job Description

• A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Minimum 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

1. To train the new recruits on product and process/soft skill/voice and accent and bring them up to the expected benchmark before they hit the floor.
2. Ensuring improvement of quality score of employees.
3. Responsible for conducting refresher training program based on the training need analysis shared by the transactional quality team.
4. Responsible for the certification of new hire training at the respective center.
5. Responsible to increase training throughput for the respective batch.
6. Any additional project that the function would carry out which would facilitate training and reskilling, such as development of e-learning modules or SAP initiatives.
7. Key Deliverables: attrition training throughput, cost reduction of training, improve quality score of employees.

Qualifications

Graduation

Job Information

• Job Identification 262970
• Job Category Customer Support/Operations | BPM