Trainer

Digitide Solutions Limited; Mumbai, Navi Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide Solutions Limited is seeking a Trainer in Mumbai to train new recruits on product, process, and soft skills including voice and accent. The role involves improving quality scores and conducting refresher programs based on analysis from the Quality team.

The trainer will ensure data related to training is captured in SAP Training Event Management within the defined timelines and will coordinate logistics for training at center locations. Training deliverables focus on the aligned process.

Qualifications

• Train new recruits on product and process, soft skills, voice and accent to reach benchmark.
• Improve Quality Scores of Employees.
• Conduct refreshers based on Training Need Analysis from Quality team.
• Maintain trainee numbers at New Hire to OJT transition to a minimum level.
• Populate training data in the SAP Training Event Management module within agreed timeframe.

Responsibilities

• Utilize Web-based training at the center.
• Coordinate logistics for training at respective centers.
• Certify new hire trainings at each center.
• Increase training throughput for each batch.
• Calibrate and shadow trainees regularly.
• Maintain MIS for the aligned process.
• Deliver training outputs for the aligned process only.

Skills

Training delivery

Soft skills training

Voice & accent

Coordination

SAP

Education

Graduate

Tools

SAP

Job description

Designation :- Trainer

Qualification :- Graduate

Location :- Airoli

Responsibilities

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
• Ensuring Improvement of Quality Scores of Employees
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
• To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.
• Utilize the Web based training at the center
• Coordinate for the logistics requirement forth training at the respective center.
• Responsible for the certification of the new hire trainings at the respective center
• Responsible to increase training through put for the respective batch.
• Responsible for calibrating & shadowing of Trainees on a regular basis.
• Responsible for the MIS for the aligned process
• Responsible for the training deliverables) for the aligned process only