Trainer

Digitide Solutions Limited; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide Solutions Limited is looking for a qualified Trainer to enhance new recruit training on products, processes, and soft skills in Hyderabad. The ideal candidate must have a minimum of one year in the current role, an unblemished character record, and fluency in English. Responsibilities include managing and delivering training programs, improving quality scores, and coordinating training logistics. The company values integrity and expects readiness to work in shifts.

Qualifications

• Minimum 1 year in current role.
• Fluency in English required.
• Unblemished character record with high integrity.

Responsibilities

• Train new recruits on product, process, soft skills, and voice/accent.
• Ensure improvement in quality scores of employees.
• Conduct refresher training programs as needed.
• Maintain low attrition rates in training programs.
• Populate data in the Training event management module in SAP.
• Utilize web-based training resources.
• Coordinate logistics for training.
• Certify new hire trainings.
• Increase training throughput for batches.
• Calibrate and shadow trainees regularly.
• Manage MIS for the aligned process.
• Deliver training goals and facilitate reskilling projects.

Job description

Job Description

• A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected benchmark, before they hit the floor.
• Ensuring improvement of quality scores of employees
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
• To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon
• Utilize the Web based training at the center
• Coordinate for the logistics requirement for training at the respective center
• Responsible for the certification of the new hire trainings at the respective center
• Responsible to increase training throughput for the respective batch
• Responsible for the calibrating & shadowing of trainees on a regular basis
• Responsible for the MIS for the aligned process
• Responsible for the training deliverables for the aligned process only
• Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.

Key Deliverables

• Attrition training throughput
• Cost reduction of training
• Improve quality scores of employees

Personal Specification

• Should have a unblemished character record; having exhibited a high degree of integrity
• Should be willing to work in shifts
• Should have fluency in English

Qualifications

12/undergraduate