Trainee Test Engineer

QualityKiosk; Bengaluru; On-site; INR 180,000 - 280,000; Full time

Job summary

QualityKiosk Technologies Private Limited is seeking an Operations Monitor Engineer (Trainee Test Engineer) to monitor web and mobile applications for a client, ensuring performance and availability per predefined frequency. The role emphasizes timely alerts, effective communication with stakeholders, and disciplined task management.

Responsibilities include monitoring, sanity checks across domains such as Banking, Insurance, and Ecommerce, and proactive escalation to resolve issues quickly

Qualifications

• Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT) / MCA or equivalent.
• Work Experience: 0 to 6 Months.

Responsibilities

• Application Monitoring: monitor performance and availability of web and mobile applications and report issues to stakeholders.
• Sanity Check: support applications across domains including Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication: proactive and prompt communication with clients to resolve queries quickly and accurately.
• Timely alert handling: analyze failures captured by automation and raise alerts to stakeholders promptly.
• Task Management: manage tasks with analytical and logical reasoning.

Skills

Monitoring Communication

Education

BE/B.Tech IT/CS/EXTC or equivalent

Job description

Legal Entity QualityKiosk Technologies Private Limited

Country India

Region India

Client Location NA

Skills

Skill

Monitoring Communication

B.Tech/B.E

CERTIFICATION

Non Mandatory

Working Language

JOB DESCRIPTION

JD No.

SM-TTE

Role

Operations Monitor Engineer

Position/ Designation

Trainee Test Engineer

Reporting to

Position Statement / Purpose:

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

• Application Monitoring
• Sanity Check
• Communication Skills
• Working Effectively on Timely Alerts
• Task Management

Key Responsibilities (Job Description):

• Application Monitoring:
• It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
• Sanity Check:
• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication:
• Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Working Effectively timely alert:
• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Task Management:
• Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

• Defects Handling
• Timely Escalation to the client
• No Client Complaints and Internal defects
• Accuracy and Completeness
• Effective Communication with internal and external stake holders

KPIs –

• Performance
• Quick Thinking along with managing multiple tasks
• Highlight and raise alert in the stipulated time
• Monitoring and meeting SLA
• Correctness of Transaction
• Adherence of the process defined.
• Organizational Process Adherence
• Timely Applying leaves
• Following code of conduct policy
• Skills Enablement
• Refresher Sessions
• Learning & Development certifications
• Attending Enhancement Session by learning & development team
• Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any):

• Analysis of error captured by automation

Mandated Certifications in the role:

• Certification courses related to domain & process
• Manual test engineer to Automation Engineer
• Performance engineer
• Through learning and certifications, Internal Job Rotations available across the organization.

Background:

• Education:
• Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent
• Work Experience:
• 0 to 6 Months
• Technical