Trainee Test Engineer

Qualitykiosk Technologies; Bengaluru; On-site; INR 223,000 - 357,000; Full time

Job summary

Qualitykiosk Technologies in Bengaluru seeks an Operations Monitor Engineer (Trainee Test Engineer) to monitor web and mobile applications and ensure performance. You will report to the Team Lead, drive timely alerts, and escalate issues as needed while developing monitoring skills across multiple domains.

The role emphasizes communication, task management, and the ability to work in shifts as part of a dynamic client-focused team. Fresh graduates welcome. Training provided.

Qualifications

• Graduates with BE/B Tech in IT/CS/EXTC or BSc/MSc IT/MCA or equivalent.
• 0–6 months of work experience.
• Knowledge of monitoring and mobile browser testing preferred.

Responsibilities

• Monitor performance and availability of web and mobile applications.
• Report issues and route to stakeholders, maintain timely alerts.
• Engage in effective communication with clients and internal teams.
• Follow escalation processes to address monitoring challenges.
• Analyze automation-captured failures and raise alerts promptly.
• Demonstrate task management with analytical and logical reasoning.

Skills

Communication skills

Analytical

Logical reasoning

Smart and quick thinking

Task management

Monitoring knowledge

Education

BE/B Tech (IT, CS, EXTC)

BSc/MSc (IT)

MCA or equivalent

Job description

JD No.

SM-TTE

Role

Operations Monitor Engineer

Position/ Designation

Trainee Test Engineer

Reporting to

Team Lead

Position Statement / Purpose:

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

• Application Monitoring
• Sanity Check
• Communication Skills
• Escalation Process
• Working Effectively on Timely Alerts
• Task Management

Key Responsibilities (Job Description):

• Application Monitoring:
• It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
• Sanity Check:
• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication:
• Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Escalation Process:
• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Working Effectively timely alert:
• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Task Management:
• Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

1. Defects Handling
2. Average Handling Time
   1. Timely Escalation to the client
   2. No Client Complaints and Internal defects
   3. Accuracy and Completeness
   4. Effective Communication with internal and external stake holders

KPIs -

1. Performance
2. Quick Thinking along with managing multiple tasks
3. Highlight and raise alert in the stipulated time
4. No internal & external compliant defect
5. Monitoring and meeting SLA
6. Correctness of Transaction
7. Adherence of the process defined.

1. Organizational Process Adherence
2. Timely Applying leaves
3. Maintaining office decorum
4. Following code of conduct policy

1. Skills Enablement
2. Refresher Sessions
3. Learning & Development certifications
4. Attending Enhancement Session by learning & development team
5. Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any):

1. Analysis of error captured by automation

Mandated Certifications in the role:

1. Certification courses related to domain & process

Linked Career Roles -

1. Manual test engineer to Automation Engineer
2. Performance engineer
3. Through learning and certifications, Internal Job Rotations available across the organization.

Background:

• Education:
• Graduates - BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent
• Work Experience:
• 0 to 6 Months

• Technical
• Knowledge mobile browser testing (preferred)
• Knowledge of monitoring

• Behavioural/Soft Skills
• Communication skills
• Ability to prioritize tasks.
• Punctuality
• Willingness to work in shifts.
• Willingness to reskill/upskill