Trainee Test Engineer

Quality Kiosk Software Llp; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Quality Kiosk Software Llp in Bengaluru is seeking a Trainee Test Engineer specializing in skill monitoring and communication. You will monitor web and mobile app performance, report issues, and coordinate with stakeholders to ensure smooth operations.

Ideal candidates are BE/BTech or MSc IT-related graduates with 0–6 months of experience, strong communication, and willingness to learn in a dynamic environment including shifts and upskilling opportunities.

Qualifications

• Bachelor or master degree in IT/CS related streams is required or equivalent.
• Growing in a monitoring role with learning and development opportunities.

Responsibilities

• Monitor the performance and availability of web and mobile applications and report issues to stakeholders.
• Support multiple domains including Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Communicate proactively with clients to resolve queries quickly and accurately.
• Highlight challenges in monitoring and drive escalation towards resolution.
• Analyze failures captured by automation and raise alerts to stakeholders in a timely manner.
• Manage tasks with strong analytical and logical reasoning.

Skills

Communication

Monitoring

Task management

Fast learner

Shift work

Education

BE/BTech IT/CS/EXTC

MSc IT / MCA

Tools

Mobile browser testing

Job description

Trainee Test Engineer Skill Monitoring, Communication

Job Description JD No. SM-TTE Role Operations Monitor Engineer Position/ Designation Trainee Test Engineer Reporting to Team Lead Position Statement / Purpose: Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

• Application Monitoring
• Sanity Check
• Communication Skills
• Escalation Process
• Working Effectively on Timely Alerts
• Task Management

Key Responsibilities (Job Description):

• Application Monitoring: It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
• Sanity Check: This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication: Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Escalation Process: Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Working Effectively timely alert: All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Task Management: Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

• Defects Handling
• Average Handling Time
• Timely Escalation to the client
• No Client Complaints and Internal defects
• Accuracy and Completeness
• Effective Communication with internal and external stake holders
• KPIs – Performance Quick Thinking along with managing multiple tasks
• Highlight and raise alert in the stipulated time
• No internal & external compliant defect
• Monitoring and meeting SLA
• Correctness of Transaction
• Adherence of the process defined.
• Organizational Process Adherence
• Timely Applying leaves
• Maintaining office decorum
• Following code of conduct policy

Skills Enablement Refresher Sessions Learning & Development certifications Attending Enhancement Session by learning & development team Attending Learning & development sessions organized by the team

Key Decision Pointers (capture any decision-making authority, if any):

• Analysis of error captured by automation

Mandated Certifications in the role:

• Certification courses related to domain & process

Linked Career Roles – Manual test engineer to Automation Engineer Performance engineer Through learning and certifications, Internal Job Rotations available across the organization.

Background:

Education:

Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent

Work Experience:

0 to 6 Months

Technical Knowledge mobile browser testing (preferred) Knowledge of monitoring Behavioural/Soft Skills Communication skills Ability to prioritize tasks. Punctuality Willingness to work in shifts. Willingness to reskill/upskill