Trainee – Client Engagement Coordinator (E-commerce)

Clarion Shipping Services L.L.C; Ernakulam; On-site; INR 200,000 - 300,000; Full time

Job summary

Clarion Shipping Services L.L.C is offering a Trainee position for a Client Engagement Coordinator (E-commerce) focused on onboarding and day‑to‑day operations for e‑commerce fulfilment clients. You will learn client communication, warehouse operations, WMS usage, and customer support processes under experienced mentors, gaining exposure to international client engagement.

The role is designed for recent graduates eager to build a career in logistics, client engagement, and e‑commerce operations

Qualifications

• Bachelor’s degree in Logistics.
• Good verbal and written communication skills.
• Willingness to learn and develop professionally.
• Good interpersonal and customer service skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Good organizational and time management skills.
• Ability to work collaboratively in a team environment.
• Positive attitude and eagerness to learn.

Responsibilities

• Support client onboarding activities by coordinating documentation and onboarding checklists for new e-commerce customers.
• Assist in client communication through email, phone, WhatsApp and virtual meetings.
• Learn and support WMS operations and issue tracking; coordinate with internal teams for resolution.
• Coordinate with internal departments, courier partners, and third‑party service providers for daily activities and issue resolution.
• Assist in preparing daily, weekly and monthly operational reports; maintain accurate records.

Skills

Communication skills

Excel basics

Teamwork

Willingness to learn

Education

Bachelor’s degree in Logistics

Tools

WMS

Job description

Trainee – Client Engagement Coordinator (E-commerce)

Industry Experience: 0 to 1 years (Recent Graduates)

Join Clarion Shipping Services, a 30-year global logistics leader with a strong presence across the Middle East, Africa, South East Asia, USA and UK, known for excellence in freight forwarding and liquid logistics.

Job Summary :

The Trainee – Client Engagement Coordinator (E-commerce) will support the onboarding and day-to-day operational activities of e-commerce fulfilment clients. The trainee will work closely with experienced team members to learn client communication, warehouse operations, Warehouse Management Systems (WMS), and customer support processes. This role is ideal for recent graduates who are eager to build a career in logistics, client engagement, and e-commerce operations.

Key Responsibilities:

• Support client onboarding activities by coordinating documentation, onboarding checklists, and operational requirements for new e-commerce customers.
• Assist in client communication through email, phone calls, WhatsApp, and virtual meetings by providing timely updates and responding to routine queries under the guidance of senior team members.
• Learn and support Warehouse Management System (WMS) operations, including customer onboarding, system issue tracking, testing new features, and coordinating with internal teams for issue resolution.
• Coordinate with internal departments, courier partners, and third-party service providers to ensure smooth day-to-day operational activities and timely resolution of routine issues.
• Assist in preparing daily, weekly, and monthly operational reports, maintain accurate records, and update operational data using Microsoft Excel and internal systems.
• Learn and understand e-commerce fulfilment operations, including inbound, outbound, inventory management, order processing, returns management, and customer service processes.
• Support process improvement initiatives by identifying operational challenges, escalating issues when required, and contributing to continuous improvement of customer experience and operational efficiency.
• Participate in training sessions and perform additional responsibilities assigned by the reporting manager to build knowledge of logistics operations, client engagement, and business processes.

Requirements:

• Bachelor’s degree in Logistics (Fresh Graduates are encouraged to apply).
• Good verbal and written communication skills.
• Strong willingness to learn and develop professionally.
• Good interpersonal and customer service skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Good organisational and time management skills.
• Ability to work collaboratively in a team environment.
• Positive attitude, attention to detail, and eagerness to learn.
• Basic knowledge of e-commerce or logistics is an added advantage but not mandatory.

What You’ll Gain:

• Structured training in e-commerce fulfilment and logistics operations.
• Hands-on exposure to Warehouse Management Systems (WMS) and client engagement processes.
• Opportunity to work with international clients and cross‑functional teams.
• Professional development and career growth within a global logistics organisation.

Join our dynamic team at Clarion Shipping and be a part of our growth journey in shaping the future of global logistics and freight forwarding.