Trainee - Freight & Cargo Operations Job ID: 381910

Sndjonline; Thiruvananthapuram; On-site; INR 150,000 - 210,000; Full time

Benefits offered by this job

On-the-job training

Live cargo operations exposure

Supportive team and access to senior管理

Job summary

Sndjonline is seeking fresh or early-career candidates for a pure freight forwarding operations role in Trivandrum. You will be trained in air and sea cargo documentation, and cargo management systems, coordinating with airlines, customers, and internal teams to ensure timely shipments.

You will work daily in our cargo management system, learn MAWB/HAWB preparation, and support the Senior Cargo Operations Manager to execute tasks, maintain data accuracy, and follow structured processes.

Qualifications

• High attention to detail and documentation discipline.
• Clear and professional written/verbal communication; chase documents with airlines/customers.
• Ability to manage multiple shipments, meet cut-offs, correct data errors.
• Comfortable using AI tools to draft customer emails and escalation notes.
• Structured processes; accuracy under pressure.
• Willingness to learn air export freight forwarding workflow.

Responsibilities

• Create and manage air cargo bookings in the cargo management system.
• Handle MAWB/HAWB support and shipment readiness checks.
• Coordinate with Airline Capacity Control Team, customers, and Sales/Marketing.
• Support Senior Cargo Operations Manager with daily execution and follow-ups.
• Maintain accuracy, data entry, and documentation discipline.

Skills

Attention to detail

Documentation discipline

Communication

Multi-shipment management

AI tools for emails

Under pressure

Tools

Cargo management system

Excel

AI drafting tools

Job description

About this Role

This is a pure freight forwarding operations role.You will be trained to handle air and sea cargo documentation, work inside our cargo management systems, and coordinate closely with customers, airlines, and internal teams to keep shipments moving on time.

This role may occasionally require coordination with overseas teams outside regular office hours, including weekends, based on cargo timelines. If you are good with this and want to learn real cargo operations work, read on :

What You’ll Do

• Work daily on our cargo management system to:
  • Create and manage air cargo bookings
  • Update shipment data (weights, volumes, routing, cut-offs)
• Learn and handle freight forwarding documentation, including:
  • MAWB / HAWB preparation support
  • Shipment readiness checks and documentation follow-ups
• Coordinate closely with:
  • Airline Capacity Control Team for space, allocations, and cut-offs
  • Customers for shipment details, documents, and timelines
  • Sales & Marketing to ensure what is sold can be executed
• Support the Senior Cargo Operations Manager in daily execution, follow-ups, and issue resolution
• Maintain accuracy, structure, and discipline — cargo operations leave no room for guesswork

What You’ll Be Trained On

• End-to-end air export freight forwarding workflow
• Cargo booking, airline coordination, and cut-off management
• Documentation discipline and customer communication
• Using systems, Excel, and AI tools to manage operations efficiently

Skills & Qualifications

Required

• Comfortable working inside software systems and cargo management systems; quick to learn new tools and follow structured processes
• Strong attention to detail and documentation discipline (MAWB/HAWB support, shipment readiness checks, accurate data entry)
• Clear and professional written and verbal communication; able to chase documents and coordinate with customers and airlines
• Ability to manage multiple shipments, meet cut-offs, and correct data errors before they become problems
• Comfortable using AI tools to draft and refine customer emails, follow-ups, and escalation notes
• Organized, methodical, and able to work under pressure with a strong sense of ownership

Preferred (Nice-to-have)

• Prior exposure to freight forwarding, air cargo, or logistics operations
• Familiarity with airline capacity control, AWB handling, customs/documentation processes
• Customer-facing experience or prior coordination with sales/marketing teams

Who Can Apply

• Freshers or early-career candidates with interest in logistics, freight forwarding, or air cargo
• Candidates who wantreal operational exposure, not a clerical role
• People who take ownership and don’t need hand-holding forever

What We Offer

• Strong on-the-job training and daily guidance
• Direct exposure to live cargo operations
• Supportive team and access to senior management
• Clear growth path for performers in cargo operations
• Industry standard wages for trainees
• Modern Working Office based in Trivandrum
• Accomodation facility provided for candidates from out of Trivandrum

Important – Please Read Before Applying

Before applying, please ensure you are fully comfortable with the following:

• This is a high-responsibility operations role, not a casual or clerical job
• Work may extend beyond regular hours, including occasional weekends, based on shipment timelines
• Accuracy and accountability are critical — errors in cargo operations have real consequences
• The role involves continuous coordination, follow-ups, and pressure to meet cut-offs
• A minimum 2-year commitment (service bond) is required for this role
• Salary will be as per trainee standards initially, with increases strictly based on performance and contribution to organisational objectives

Only apply if you have carefully read and understood the above and are genuinely interested in building a career in freight forwarding operations.