Trade And Fx Counsellor

Idfc First Bank Limited; Ghaziabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited is seeking a Trade & FX Counsellor in the Branch Banking function. The role focuses on acting as a single point of contact for all trade-related forex products for assigned regions and branches, driving forex services, and supporting branch teams to achieve trade objectives.

responsible for income targets, FX throughput, and maintaining portfolio quality while liaising with operations, product teams and customers.

Qualifications

• Graduation in one of the listed streams is required.
• Experience in trade/FX or related domain is preferred.
• Strong understanding of forex and cross-border/domestic trade products.

Responsibilities

• Drive product & marketing initiatives launched by central product team
• Service trade related queries & requirements of clients by liaising with operations/product/central team
• Responsible for income and foreign currency throughput targets for trade forex products
• Manage portfolio quality - digital activation, product penetration, average monthly balance
• Support team in achieving customer acquisition plans with sales teams
• Impart training to sales and relationship teams as SME
• Cultivate relationships with individual and corporate customers
• Manage customer-centric operations & ensure service quality and delivery
• Evaluate growth strategy via competitor analysis and customer feedback
• Recommend process changes to improve service efficiency across branches
• Regularly update stakeholders about Trade and Fx transactions

Education

Bachelor’s degree in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Job description

Job Description

Role/ Job Title

Trade & FX Counsellor

Function/ Department

Branch Banking

Job Purpose

The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex related services and support as an individual contributor or through the branch team contributing to the larger branch banking channel objectives.

Roles & Responsibilities

• Drive product & marketing initiatives launched by central product team
• Service trade related queries & requirement of clients by liaising with operations/product/central team
• Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business
• Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value
• Support team in achieving customer acquisition plan through joint and independent call with sales team
• Impart training to sales and relationship team as subject matter expert
• Cultivate relationships with individual and corporate customers
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Regularly update stakeholders about Trade and Fx transactions

Education Qualification

Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Experience

5 to 10 years of relevant experience