Tier 1 Application Production Support Specialist

Rarr Technologies; Hyderabad, Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Rarr Technologies in Hyderabad is seeking a Tier 1 Application Production Support Specialist to manage production support, incident management, troubleshooting, and middleware/integration tech.

The role involves monitoring production applications, diagnosing incidents, supporting integrations and messaging platforms, and coordinating with application, infrastructure and client teams to resolve issues promptly.

Qualifications

• Application Production Support: 3+ years of hands-on experience.
• Kafka Administration: minimum 1 year.
• Client/Production Support: minimum 1 year.
• Microsoft Azure: minimum 1 year.
• Azure Event Hub: minimum 1 year.
• Linux/Unix: minimum 1 year.
• Azure Kubernetes Service (AKS): minimum 1 year.
• Solace Administration: minimum 1 year.
• Strong incident management, troubleshooting and problem-solving skills.
• Ability to work independently in a production support environment.

Responsibilities

• Provide L1/Tier 1 production support for business-critical applications and integrations.
• Independently monitor, troubleshoot and resolve production incidents within defined SLAs.
• Perform initial investigation of application, integration, messaging and infrastructure-related issues.
• Monitor application health, jobs, interfaces, messages and system alerts.
• Troubleshoot issues related to Kafka, Event Hub, Solace, Azure, Linux and AKS environments.
• Perform message/event-level troubleshooting and investigate failures, delays and processing issues.
• Support client queries and provide timely updates on production incidents.
• Coordinate with L2/L3 application, development, infrastructure and middleware teams for complex issues.
• Perform incident analysis, document resolutions and maintain support documentation/runbooks.
• Participate in rotational shifts and production support activities as required.
• Ensure effective communication and timely escalation of critical production issues.

Skills

Application Production Support

Kafka Administration

Azure

Azure Event Hub

Linux/Unix

Azure Kubernetes Service (AKS)

Solace Administration

Incident management

Troubleshooting

Communication skills

Job description

We are looking for a Tier 1 Application Production Support Specialist with strong hands-on experience in application production support, incident management, troubleshooting and middleware/integration technologies.

The candidate will be responsible for monitoring production applications, diagnosing and resolving incidents, supporting integrations and messaging platforms, and coordinating with application, infrastructure and client teams to ensure timely resolution of production issues.

The role requires good troubleshooting skills along with hands-on exposure to Kafka, Azure, Event Hub, Linux, AKS and Solace.

Key Responsibilities

• Provide L1/Tier 1 production support for business-critical applications and integrations.
• Independently monitor, troubleshoot and resolve production incidents within defined SLAs.
• Perform initial investigation of application, integration, messaging and infrastructure-related issues.
• Monitor application health, jobs, interfaces, messages and system alerts.
• Troubleshoot issues related to Kafka, Event Hub, Solace, Azure, Linux and AKS environments.
• Perform message/event-level troubleshooting and investigate failures, delays and processing issues.
• Support client queries and provide timely updates on production incidents.
• Coordinate with L2/L3 application, development, infrastructure and middleware teams for complex issues.
• Perform incident analysis, document resolutions and maintain support documentation/runbooks.
• Participate in rotational shifts and production support activities as required.
• Ensure effective communication and timely escalation of critical production issues.

Must-Have Skills

Candidates should have hands-on experience in:

1. Application Production Support 3+ years of hands-on experience.
2. Kafka Administration minimum 1 year.
3. Client/Production Support minimum 1 year.
4. Microsoft Azure minimum 1 year.
5. Azure Event Hub - minimum 1 year.
6. Linux/Unix - minimum 1 year.
7. Azure Kubernetes Service (AKS) - minimum 1 year.
8. Solace Administration - minimum 1 year.
9. Strong incident management, troubleshooting and problem-solving skills.
10. Ability to work independently in a production support environment.

Good to Have / Nice-to-Have Skills

• Kafka Enrichment - KSQL / Flink
• Kafka Connect / Kafka Connectors
• IBM MQ
• Confluent Platform
• Experience with monitoring and alerting tools
• Monitoring tool configuration and dashboard/alert setup
• Exposure to application/integration monitoring and performance troubleshooting.

Candidate Profile

• 6-9 years of overall IT experience with strong experience in production/application support.
• At least 3 years of hands-on production support experience.
• Strong understanding of messaging, event streaming and integration environments.
• Good analytical and troubleshooting skills.
• Good communication skills with the ability to interact with clients and multiple technical teams.
• Comfortable working in rotational shifts and 5 days from office