production support/ application support

Radiant Digital Solutions; Hyderabad, Bangalore Rural; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Radiant Digital Solutions in Hyderabad is seeking a Tier 2 production support specialist with 4+ years of experience to handle escalations, perform root-cause analysis, and drive platform improvements across Azure and on‑prem environments.

The role covers CI/CD release operations, incident coordination, and governance, with exposure to Confluent Kafka, IBM Sterling Integrator, and AKS in a fast-paced enterprise setting.

Qualifications

• 4+ years in application production support, integration support, or platform support.
• Strong troubleshooting across distributed enterprise applications.
• Operational experience with Confluent Kafka, Azure Event Hub, AWS-MSK, and Flink.
• IBM Sterling Integrator knowledge.
• Kubernetes/AKS in incident response and platform support.
• Splunk and Prometheus/Grafana diagnostics.
• Python scripting for automation and checks.
• Troubleshooting Java/React/Spring Boot apps in production.
• SQL/Postgres for production analysis.
• Experience supporting CI/CD release operations.
• Excellent stakeholder communication and incident coordination.

Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis and improvement tickets.
• Support iTrack work requests, consulting tickets, and platform-aligned projects.
• Provide additional C2W support when engaged by Tier 1.
• Execute compliance-related tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX activities.
• Manage SSL certificate lifecycle support and remediation.
• Execute Golden Image and on-prem OS updates for existing VMs.
• Perform application installations and upgrades; other monitoring scope handled by SRE.
• Support production/non-production setup and operations in Azure and on-prem.
• Assist onboarding and implementation projects for enterprise integration and messaging.
• Collaborate with architects/developers to analyze requirements and options.
• Gather and publish monthly application and operational metrics.
• Manage ITAP data requirements and ensure governance.
• Review Tier 1 SOPs; create Tier 2/client SOPs.
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring gaps.

Skills

Tier 2 support

Troubleshooting

Kafka & Event Hub

IBM Sterling Integrator

Kubernetes AKS

Splunk/Prometheus

Python scripting

Java/Spring/React

SQL/Postgres

CI/CD releases

Incident coordination

Tools

Confluent Kafka

Azure Event Hub

AWS-MSK

Apache Flink

Job description

Key Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• Provide additional C2W support when engaged by Tier 1.
• Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
• Manage SSL certificate lifecycle support and remediation execution.
• Execute Golden Image and on-prem OS updates for existing VMs.
• Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
• Support production/non-production setup and operations in Azure and on-prem environments.
• Support new client onboarding and implementation projects for enterprise integration and messaging services.
• Partner with architects and developers to analyze requirements and recommend technical options.
• Gather and publish monthly application and operational metrics.
• Manage ITAP data requirements and ensure operational governance.
• Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation

Required Qualifications / Must-Have Skills

• 4+ years of experience in application production support, integration support, or platform support.
• Strong troubleshooting skills across distributed enterprise applications.
• Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Practical knowledge of IBM Sterling Integrator.
• Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
• Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
• Python scripting capability for support automation, operational checks, and repetitive task reduction.
• Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
• Solid SQL/Postgres query skills for production support analysis.
• Experience supporting CI/CD release operations.
• Strong stakeholder communication and incident coordination skills.

Good-to-Have / Nice-to-Have

• Azure/Kubernetes/ITSM certifications.

Experience Level

Mid to Senior (typically 4 to 10 years)