Application Support Engineer (IBM Sterling)

Orcapod Consulting Services; Hyderabad, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Orcapod Consulting Services is seeking a seasoned IT production support professional to manage Tier 2 escalations, perform RCA, and drive improvements in an enterprise environment.

The role covers Azure and on-prem infrastructure, CI/CD releases, and platform support across multiple technologies, including Kafka, Kubernetes, and IBM Sterling Integrator, with a focus on stability and governance.

Qualifications

• 4+ years of experience in application production support, integration support, or platform support.
• Strong troubleshooting skills across distributed enterprise applications.
• Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Practical knowledge of IBM Sterling Integrator.
• Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
• Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
• Python scripting capability for support automation, operational checks, and repetitive task reduction.
• Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
• Solid SQL/Postgres query skills for production support analysis.
• Experience supporting CI/CD release operations.
• Strong stakeholder communication and incident coordination skills.

Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• Provide additional C2W support when engaged by Tier 1.
• Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
• Manage SSL certificate lifecycle support and remediation execution.
• Execute Golden Image and on-prem OS updates for existing VMs.
• Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
• Support production/non-production setup and operations in Azure and on-prem environments.
• Support new client onboarding and implementation projects for enterprise integration and messaging services.
• Partner with architects and developers to analyze requirements and recommend technical options.
• Gather and publish monthly application and operational metrics.
• Manage ITAP data requirements and ensure operational governance.
• Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.

Skills

Troubleshooting

Python scripting

SQL/Postgres

Java/React/Spring Boot

Incident coordination

Stakeholder communication

Automation scripting

Compliance support

Tools

Confluent Kafka

Azure Event Hub

AKS (Azure Kubernetes Service)

Splunk

Prometheus/Grafana

IBM Sterling Integrator

CI/CD pipelines

Job description

Key Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• Provide additional C2W support when engaged by Tier 1.
• Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
• Manage SSL certificate lifecycle support and remediation execution.
• Execute Golden Image and on-prem OS updates for existing VMs.
• Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
• Support production/non-production setup and operations in Azure and on-prem environments.
• Support new client onboarding and implementation projects for enterprise integration and messaging services.
• Partner with architects and developers to analyze requirements and recommend technical options.
• Gather and publish monthly application and operational metrics.
• Manage ITAP data requirements and ensure operational governance.
• Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation.

Required Qualifications / Must-Have Skills

• 4+ years of experience in application production support, integration support, or platform support.
• Strong troubleshooting skills across distributed enterprise applications.
• Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Practical knowledge of IBM Sterling Integrator.
• Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
• Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
• Python scripting capability for support automation, operational checks, and repetitive task reduction.
• Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
• Solid SQL/Postgres query skills for production support analysis.
• Experience supporting CI/CD release operations.
• Strong stakeholder communication and incident coordination skills.