Application Support Engineer

Radiant Digital Solutions; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Radiant Digital Solutions in Hyderabad, India is seeking a Tier 2 Application Support Engineer to manage complex escalations and drive stability across enterprise integration, messaging, and event‑driven platforms in on‑prem and Azure environments.

You will perform deep troubleshooting, root‑cause analysis, support iTrack work requests and project deliverables, and coordinate with architects and developers to implement technical options while maintaining operational governance and reporting

Qualifications

• 4+ years in application production support or platform support.
• Strong troubleshooting across distributed enterprise applications.
• Operational experience with streaming stack: Confluent Kafka, Azure Event Hub, and related services.
• Hands-on experience with Kubernetes (AKS) in incident response.
• Familiarity with Splunk and Prometheus/Grafana for diagnostics.
• Python scripting for automation and checks.
• Knowledge of Java/React/Spring Boot troubleshooting.
• Solid SQL/Postgres production analysis.
• Experience supporting CI/CD release operations.
• Strong stakeholder communication and incident coordination.

Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, and environment issues.
• Lead root cause analysis, trend investigation, and improvement ticket creation.
• Support onboarding/projects for enterprise integration and messaging services.
• Execute compliance-related tasks and SSL lifecycle activities.
• Manage on‑prem and Azure environments and perform Golden Image updates.
• Install and upgrade applications; coordinate with SRE for monitoring scope.
• Support production/non-production setups in Azure and on‑prem.
• Publish monthly application and operational metrics.
• Coordinate with architects and developers on technical options.

Skills

4+ years experience in production/app/

Troubleshooting enterprise apps

Confluent Kafka & Azure Event Hub

IBM Sterling Integrator

Kubernetes / AKS

Splunk / Prometheus Grafana

Python scripting

Java / React / Spring Boot

SQL / Postgres

CI/CD release ops

Stakeholder comms & incident coord

Tools

Confluent Kafka

Azure Event Hub

Kubernetes AKS

Splunk

Prometheus/Grafana

IBM Sterling Integrator

CI/CD tooling

SQL tooling

Job description

Job Summary / About the Role:

Client is hiring a Tier 2 Application Support Engineer to manage complex escalations and drive technical stability across enterprise integration, messaging, and event-driven platforms. This role combines deep troubleshooting, root cause analysis, compliance execution, and onboarding/project support across production and non-production landscapes in on-prem and Azure environments.

Key Responsibilities

• - Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• - Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• - Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• - Provide additional C2W support when engaged by Tier 1.
• - Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
• - Manage SSL certificate lifecycle support and remediation execution.
• - Execute Golden Image and on-prem OS updates for existing VMs.
• - Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
• - Support production/non-production setup and operations in Azure and on-prem environments.
• - Support new client onboarding and implementation projects for enterprise integration and messaging services.
• - Partner with architects and developers to analyze requirements and recommend technical options.
• - Gather and publish monthly application and operational metrics.
• - Manage ITAP data requirements and ensure operational governance.
• - Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
• - Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation

Required Qualifications / Must-Have Skills

• - 4+ years of experience in application production support, integration support, or platform support.
• - Strong troubleshooting skills across distributed enterprise applications.
• - Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• - Practical knowledge of IBM Sterling Integrator.
• - Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
• - Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
• - Python scripting capability for support automation, operational checks, and repetitive task reduction.
• - Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
• - Solid SQL/Postgres query skills for production support analysis.
• - Experience supporting CI/CD release operations.
• - Strong stakeholder communication and incident coordination skills.