Tier 2 Application Support Engineer

Radiant Digital Solutions; Hyderabad, Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Azure/Kubernetes/ITSM certifications

Job summary

Radiant Digital Solutions in Hyderabad, India seeks a Tier 2 production support engineer to handle escalations across incidents, alerts, and platform issues, and to perform root-cause analysis and improvements. You will support platform integrations and onboarding for enterprise projects, collaborating with architects and developers on technical options.

The role emphasizes troubleshooting distributed apps, Python scripting, SQL/Postgres, and CI/CD release activities to ensure stable production

Qualifications

• 5+ years in application production/platform support or integration support.
• Strong troubleshooting across distributed enterprise apps.
• Operational knowledge of streaming stack: Confluent Kafka, Azure Event Hub, AWS-MSK, Apache Flink.
• Hands-on with Kubernetes (AKS) for incident response and platform support.
• Experience with IBM Sterling Integrator.
• Proficient in Python scripting for automation and checks.
• Familiar with Java/React/Spring Boot for troubleshooting/triage.
• Solid SQL/Postgres skills for production analysis.
• Experience supporting CI/CD release operations.
• Strong stakeholder communication and incident coordination.

Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• Provide additional C2W support when engaged by Tier 1.
• Execute compliance-related tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support.
• Manage SSL certificate lifecycle support and remediation execution.
• Execute Golden Image and on-prem OS updates for existing VMs.
• Perform application installations and upgrades (outside monitoring/alerting scope handled by SRE).
• Support production/non-production setup and operations in Azure and on-prem environments.
• Support new client onboarding and implementation projects for enterprise integration and messaging services.
• Partner with architects and developers to analyze requirements and recommend technical options.
• Gather and publish monthly application and operational metrics.
• Manage ITAP data requirements and ensure operational governance.
• Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation

Skills

Troubleshooting

Distributed applications

Confluent Kafka

Azure Event Hub

Kubernetes

Splunk

Prometheus/Grafana

Python scripting

Java

React

Spring Boot

SQL/Postgres

CI/CD

Incident coordination

IBM Sterling Integrator

Tools

Confluent Kafka

Azure Event Hub

AKS

Splunk

Prometheus

Job description

Key Responsibilities

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• Provide additional C2W support when engaged by Tier 1.
• Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
• Manage SSL certificate lifecycle support and remediation execution.
• Execute Golden Image and on-prem OS updates for existing VMs.
• Perform application installations and upgrades (outside monitoring/alerting platform scope handled by SRE).
• Support production/non-production setup and operations in Azure and on-prem environments.
• Support new client onboarding and implementation projects for enterprise integration and messaging services.
• Partner with architects and developers to analyze requirements and recommend technical options.
• Gather and publish monthly application and operational metrics.
• Manage ITAP data requirements and ensure operational governance.
• Review and validate Tier 1 SOPs; create and maintain Tier 2/client SOPs.
• Raise Tier 3 tickets for platform/tooling enhancements and monitoring-gap remediation

Required Qualifications / Must-Have Skills

• 5+ years of experience in application production support, integration support, or platform support.
• Strong troubleshooting skills across distributed enterprise applications.
• Working knowledge of the mandated streaming stack, with operational support experience in Confluent Kafka and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
• Practical knowledge of IBM Sterling Integrator.
• Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
• Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
• Python scripting capability for support automation, operational checks, and repetitive task reduction.
• Familiarity with Java, React, and Spring Boot based applications for troubleshooting and production issue triage (not an application development role).
• Solid SQL/Postgres query skills for production support analysis.
• Experience supporting CI/CD release operations.
• Strong stakeholder communication and incident coordination skills.

Good-to-Have / Nice-to-Have

• Azure/Kubernetes/ITSM certifications.