Ticketing Executive

J V Travels; Mumbai, Pune District, Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

J V Travels in Mumbai is seeking a travel bookings specialist to manage domestic and international ticketing, cancellations, and inquiries. You will handle reservations, refunds, and exchanges while ensuring accurate records in the system.

The role requires using the Amadeus system to streamline air ticketing operations and to deliver exceptional customer service for flight schedules, baggage fees, and related issues.

Qualifications

• Handle domestic and international ticket bookings, reservations, and cancellations via phone calls.
• Provide exceptional customer service to clients by resolving queries related to flight schedules, baggage fees, and other travel-related issues.
• Process refunds and exchanges of tickets according to company policies.
• Maintain accurate records of all transactions and updates in the system.

Responsibilities

• Handle domestic and international ticket bookings, reservations, and cancellations via phone calls.
• Utilize Amadeus system for efficient air ticketing operations.
• Provide exceptional customer service to clients by resolving their queries related to flight schedules, baggage fees, and other travel-related issues.
• Process refunds and exchanges of tickets according to company policies.
• Maintain accurate records of all transactions and updates in the system.

Skills

Customer service

Communication

Problem solving

Tools

Amadeus

Job description

Roles and Responsibilities

• Handle domestic and international ticket bookings, reservations, and cancellations via phone calls.
  
• Utilize Amadeus system for efficient air ticketing operations.
  
• Provide exceptional customer service to clients by resolving their queries related to flight schedules, baggage fees, and other travel-related issues.
  
• Process refunds and exchanges of tickets according to company policies.
  
• Maintain accurate records of all transactions and updates in the system.