Ticketing Executive

TravelOcat; Mohali; On-site; INR 250,000 - 420,000; Full time

Job summary

TravelOcat is looking for a Ticketing Executive to manage domestic and international flight bookings with focus on accuracy and customer satisfaction.

The role requires handling reservations, issuing tickets, and applying fare rules while coordinating with Sales and Operations for timely confirmations.

Qualifications

• Knowledge of domestic and international airline ticketing and fare rules.
• Strong communication and customer service skills.
• Ability to meet deadlines while handling multiple bookings.
• Detail-oriented with problem-solving abilities.
• Proficiency in airline portals, booking systems, and MS Office.

Responsibilities

• Handle domestic and international flight bookings through portals.
• Assist customers with reservations, quotations, issuance, cancellations, and refunds.
• Provide information on airline policies, baggage, and travel rules.
• Coordinate with Sales and Ops for timely confirmations.
• Monitor deadlines, schedule changes, and airline updates.
• Resolve ticketing queries and provide prompt support.
• Maintain booking records, invoices, and documentation.
• Ensure compliance with policies and service standards.

Skills

Airline ticketing knowledge

Customer service

Deadline management

Attention to detail

MS Office & portals

Tools

Airline portals

Booking systems

MS Office

Job description

We are seeking a detail-oriented and customer-focused Ticketing Executive to manage domestic and international flight bookings. The ideal candidate should have knowledge of airline ticketing, fare rules, reissues, cancellations, refunds, and customer support while ensuring timely and accurate booking services.

Key Responsibilities:

• Handle domestic and international flight bookings through airline portals and approved booking platforms.
• Assist customers with flight reservations, fare quotations, ticket issuance, cancellations, reissues, and refunds.
• Provide accurate information regarding airline policies, baggage allowances, travel regulations, and fare rules.
• Coordinate with the Sales and Operations teams to ensure timely ticket confirmations and smooth travel arrangements.
• Monitor booking deadlines, schedule changes, and airline updates, and inform customers accordingly.
• Resolve ticketing-related queries and provide prompt customer support.
• Maintain booking records, invoices, and ticketing documentation accurately.
• Ensure compliance with company policies, airline guidelines, and service standards while performing assigned responsibilities.

Skills Required:

• Good knowledge of domestic and international airline ticketing.
• Strong communication and customer service skills.
• Ability to work under deadlines and manage multiple bookings.
• Attention to detail and problem-solving abilities.
• Proficiency in airline portals, booking systems, and MS Office.

Experience:

1-3 years of experience in airline ticketing or the travel industry.