Territory Service Representative : HCD TSR

DHL Supply Chain; Dehradun; On-site; Confidential; Full time

Job summary

DHL Supply Chain in India seeks a proactive Customer Relationship Executive to manage and grow key accounts in Dehradun and the surrounding region. You will nurture existing partnerships, address concerns promptly, and collaborate with operations teams to ensure on-time delivery and service quality.

The role emphasizes identifying new business opportunities, analyzing market trends, and developing targeted strategies to expand the customer base.

Responsibilities

• Manage and maintain relationships with existing customers to ensure high levels of customer satisfaction.
• Identify new business opportunities and develop strategies to expand the customer base.
• Provide excellent customer service and support to resolve complaints and issues.
• Collaborate with internal teams to ensure seamless delivery of services.
• Analyze market trends and competitor activity to stay ahead in the industry.
• Develop and implement effective sales strategies to achieve targets.

Job description

• Manage and maintain relationships with existing customers to ensure high levels of customer satisfaction.
• Identify new business opportunities and develop strategies to expand the customer base.
• Provide excellent customer service and support to resolve complaints and issues.
• Collaborate with internal teams to ensure seamless delivery of services.
• Analyze market trends and competitor activity to stay ahead in the industry.
• Develop and implement effective sales strategies to achieve targets.