Territory Service Representative

DHL Supply Chain; Ratlam; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking an operations professional to manage and coordinate delivery services within a defined territory in India. You will build strong relationships with customers and suppliers, visit clients regularly to tailor solutions, and work with internal teams to resolve issues and enhance service quality.

You will analyze data to identify improvement opportunities, implement process enhancements, and ensure compliance with company policies and regulatory requirements to maintain

Responsibilities

• Manage and coordinate delivery services within a designated territory to ensure timely and efficient product or service delivery.
• Develop and maintain relationships with customers, suppliers, and other stakeholders to enhance service quality and customer satisfaction.
• Conduct regular visits to customers to understand their needs and provide tailored solutions.
• Collaborate with internal teams to resolve issues and improve overall service performance.
• Analyze data and metrics to identify areas for improvement and implement process enhancements.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Job description

• Manage and coordinate delivery services within a designated territory to ensure timely and efficient product or service delivery.
• Develop and maintain relationships with customers, suppliers, and other stakeholders to enhance service quality and customer satisfaction.
• Conduct regular visits to customers to understand their needs and provide tailored solutions.
• Collaborate with internal teams to resolve issues and improve overall service performance.
• Analyze data and metrics to identify areas for improvement and implement process enhancements.
• Ensure compliance with company policies, procedures, and regulatory requirements.