Territory Service Representative-RMR

DHL Supply Chain; New Delhi; On-site; Confidential; Full time

Job summary

DHL Supply Chain in New Delhi, India, seeks a Customer Service Professional to develop and implement effective service strategies aligned with business objectives, build strong relationships with customers and stakeholders, and regularly visit sites to monitor performance.

You will collaborate with cross-functional teams to resolve complaints, analyze data to identify improvement opportunities, and ensure high levels of customer satisfaction through proactive service delivery.

Qualifications

Responsibilities

• Develop and implement effective service strategies to achieve business objectives.
• Build and maintain strong relationships with customers and stakeholders.
• Conduct regular site visits to monitor and report on service performance.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze data and metrics to identify areas for improvement and optimize services.
• Provide excellent customer service and ensure high levels of customer satisfaction.

Job description

• Develop and implement effective service strategies to achieve business objectives.
• Build and maintain strong relationships with customers and stakeholders.
• Conduct regular site visits to monitor and report on service performance.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze data and metrics to identify areas for improvement and optimize services.
• Provide excellent customer service and ensure high levels of customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.