Service Manager

PENTAX Medical; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PENTAX Medical in India seeks a Service Manager, South India, to lead service operations, customer experience, and service business growth across South India. You will ensure operational excellence, profitable service delivery, and strong distributor management in a fast-paced medical solutions environment.

Responsibilities include driving service revenue growth through contracts and repairs, maintaining SOP compliance, and leading a high-performing service team while upholding regulatory and

Qualifications

• Bachelor's degree in Electronics Engineering, Medical Science, Technology, or related field preferred.
• Minimum 5 years of experience in the medical device industry preferred.
• Excellent communication and interpersonal skills, with proficiency in Hindi and/or English.
• Proficiency in CRM software and sales analytics tools.

Responsibilities

• Manage day-to-day service operations and achieve KPIs and business objectives.
• Drive customer satisfaction through timely, high-quality service support and issue resolution.
• Lead service revenue growth through service contracts, repairs, and other service offerings.
• Monitor and improve service processes, SOP compliance, and operational efficiency.
• Oversee service center performance, ensuring quality standards and turnaround time targets are met.
• Manage service budgets, forecasts, costs, and profitability.
• Build and maintain strong relationships with customers, distributors, and key stakeholders.
• Monitor installed base coverage, service contract renewal rates, and service business performance.
• Ensure effective use of service systems and tools, including SFDC, for reporting and performance tracking.
• Conduct regular reviews of service quality and implement continuous improvement initiatives.
• Lead, coach, and develop the service team to achieve individual and team goals.
• Support regional service projects and new business initiatives as required.
• Ensure compliance with company policies, regulatory requirements, and quality standards.

Skills

Communication skills

Interpersonal skills

Hindi/English proficiency

Education

Bachelor's degree in Electronics Engineering / Medical Science / Technology

Tools

CRM software

Sales analytics tools

Job description

The Service Manager, South India is responsible for leading and driving service operations, customer experience, and service business growth for the Medical Solutions business across South India. The incumbent will ensure operational excellence, profitable service delivery, strong customer satisfaction, effective distributor management, and the achievement of service revenue and business objectives while maintaining high standards of quality and compliance.

Key Responsibilities

• Manage day-to-day service operations and ensure achievement of service KPIs and business objectives;
• Drive customer satisfaction through timely, high-quality service support and issue resolution;
• Lead service revenue growth through service contracts, repairs, and other service offerings;
• Monitor and improve service processes, SOP compliance, and operational efficiency;
• Oversee service center performance, ensuring quality standards and turnaround time (TAT) targets are met;
• Manage service budgets, forecasts, costs, and profitability;
• Build and maintain strong relationships with customers, distributors, and key stakeholders;
• Monitor installed base (IB) coverage, service contract renewal rates, and service business performance;
• Ensure effective use of service systems and tools, including SFDC, for reporting and performance tracking;
• Conduct regular reviews of service quality and implement continuous improvement initiatives;
• Lead, coach, and develop the service team to achieve individual and team goals;
• Support regional service projects and new business initiatives as required;
• Ensure compliance with company policies, regulatory requirements, and quality standards.

Qualifications

• Bachelor's degree in Electronics Engineering, Medical Science, Technology, or a related field preferred.
• Minimum 5 years of experience in the medical device industry preferred.
• Excellent communication and interpersonal skills, with proficiency in the local language, Hindi, and/or English.
• Demonstrated ability to develop and execute effective sales strategies.
• Proficiency in CRM software and sales analytics tools.
• Ability to thrive in a fast-paced, dynamic environment.