Territory Service Manager

Ashok Leyland Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Ashok Leyland Limited in Bengaluru seeks a seasoned Field Service Executive to supervise service operations across the territory. You will build strong dealer and customer relationships, drive process improvements, and lead a team of service professionals to meet performance targets.

The role involves implementing product campaigns, training drivers, conducting trials, and ensuring warranty and process audits are completed. Prior experience in field service is essential for success.

Qualifications

• Experience requirement: 5-7 years in service operations or field service.
• Strong relationship management with customers and dealers.
• Ability to implement process changes and training across dealerships.

Responsibilities

• Manage and supervise service operations within the territory, ensuring compliance with quality standards and SLAs.
• Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
• Implementation of AL process changes and improvements across dealerships.
• New product establishment in the market through driver trainings, back-to-back trials and complaint resolution.
• Monitor and analyze KPIs such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance.
• Capture and share field failures and coordinate for joint inspection to identify root cause and corrective action.
• Drive dealerships to complete product campaigns for the vehicles involved.
• Warranty and process audits at dealerships to ensure process adherence.
• Lead and mentor a team of service professionals, providing guidance, training, and support to achieve targets.
• Work on improving skill capabilities at dealership level – productive and front-office staff.

Job description

5 - 7 Years

1-Executive

Job Description

Business & Processes:

• Manageand supervise service operations within the territory, ensuring compliance withquality standards and service level agreements.
• Cultivateand sustain robust relationships with key customers, addressing their service requirementsto ensure customer retention.
• Implementationof AL process changes and improvementsacross dealerships.
• Newproduct establishment in the market in terms of executing Driver trainings,Back to back trails and complaint resolution.
• Monitorand analyze key performance indicators (KPIs) such as TAT, repeat jobs,AL-Helpline, revenue streams, job cards, and claims processing to assessservice performance. Identify areas for improvement and implement correctiveactions as needed.
• ProductPerformance reports – Capture and share field failures and co-ordinate forJoint inspection in identification of root-cause and corrective action.
• Productcampaigns – Drive the dealerships in completion of product campaigs for thevehicles involved.
• Warrantyand process audits at dealerships to ensure process adherence.
• Leadand mentor a team of service professionals, providing guidance, training, andsupport to achieve performance targets and objectives.
• Workon improving the skill capabilities at dealership level – productives and frontoffice staffs.
• Implement and enforce safety protocolsand compliance standards within the service team to ensure a secure workingenvironment.
• Stayabreast of industry trends, technological advancements, and customer feedbackto proactively enhance service offerings and stay competitive.
• Shareinformation on competitive products and initiatives.

Job Snapshot

Updated Date

30-10-2026

Job ID

JOB_3674

Department

FIELD SERVICE

Location