Territory Service Manager

CIEL HR; Ernakulam, Kanyakumari; On-site; INR 600,000 - 900,000; Full time

Job summary

CIEL HR in India seeks a role to achieve retail sales volume and establish best-in-class customer experience. The position focuses on expanding the TVSM dealer network, improving productivity, and managing working capital across AMD/AD branches.

You will visit dealerships, enforce standards, drive continuous improvement, and lead dealer development through training, digital initiatives, and field coaching. The ideal candidate has at least 3 years of experience and a Bachelor’s degree.

Qualifications

• Minimum 3 years work experience.
• Required: Full Time Bachelor's Degree.
• Preferred: Any Degree, MBA/PGDM.

Responsibilities

• Establish TVSM sales standards at AMD/AD/Branch dealerships.
• Visit dealerships and verify adherence to standards and processes.
• Build and sustain processes for continual improvement and results.
• Co-create plans to achieve dealer/SM monthly sales targets across channels and products.
• Participate in BTL activities to motivate dealer teams and analyze effectiveness.
• Conduct monthly AMD/AD cluster meetings to reward performance and deploy best practices.
• Assess financial stability periodically, recommend actions and upscale proactively.
• Identify potential market gaps for network expansion and potential business partners.
• Develop TVS culture and PDCA/7QC tools across the network.
• Develop dealer sales teams through training, coaching and mentoring.
• Deploy best practices horizontally across dealerships.

Education

Bachelor's Degree

MBA/PGDM

Any Degree

Job description

Role & responsibilities

Position description:

• 1.Achieve retail sales volume & establish best in class customer experience.
• 2. Consistent business growth by improving the network (AMD/AD) productivity, expansion and working capital management
• 3. Continuous focus on dealer development through robust daily work management, people development and digital initiatives at dealerships.

Primary Responsibilities:

• 1.1 Establish the TVSM sales standards at the dealerships-AMD/AD/Branch
• 1.2 Visit dealerships as per guidelines and check the standards/process
• 1.3 Build and sustain the process for results through continues improvement
• 2.1 Co create plans to achieve dealer/SM to achieve the retail for the month (MOS, Channel wise, counter Executive wise/product wise sales and BTL)
• 2.2 Participate in BTL activities to understand, motivate dealer team and to Analyse the effectiveness
• 2.3 Conduct monthly AMD/AD cluster meeting at dealerships to reward and recognize best performance and deploy best practice horizontally
• 2.4 Assess financial stability periodically, recommend actions and upscale proactively
• 2.5 Identify the potential market gaps for the network expansion
• 2.6 Identify the potential business partners for the identified markets
• 3.1 Develop TVS culture and way of working through demonstration of TVS values and guiding principles (SDCA, PDCA, 7QC tools)
• 3.2 Develop dealer sales team through selection, training (Product, process, behavior), coaching and mentoring 3.3 Develop actions based on insights from win lose analysis for the territory
• 3.4 Deploy best practices horizontally across the dealerships

Preferred candidate profile

Minimum Work Experience- 3 years

Required Certification/s:Full Time Bachelors Degree

Preferred:Any Degree, MBA/PGDM