Territory Service Manager

TVS Motor; Meerut; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TVS Motor Company in Meerut, Uttar Pradesh, invites a Territory Service Manager to lead dealer service initiatives and elevate after-sales performance. You will drive service standards, improve workshop efficiency, and ensure genuine part availability through TVS channels.

The role requires 3–8 years in automotive service, a BE/B.Tech, and strong leadership, customer focus, and operational excellence to grow service business and customer satisfaction across assigned territory.

Qualifications

• Bachelor of Engineering - BE/B.Tech is preferred.
• 3 to 8 years of automotive industry experience.
• Strong leadership and customer-focused mindset.
• Ability to improve service standards and dealer profitability.

Responsibilities

• Improve dealer service business.
• Improve service workshop efficiency to boost satisfaction and profitability.
• Ensure availability of genuine TVS parts from approved sources.
• Improve PSF score via process audits and corrective actions.
• Coordinate with customers and dealers to resolve complaints within 48 hours.
• Provide on-the-job training to dealer service teams.
• Drive product quality focus and turnaround time for customer satisfaction.

Skills

Technical Expertise

Interpersonal relationship

Operational Excellence

Leadership and People Management

Customer Focus

Education

Bachelor of Engineering - BE/B.Tech

Job description

Territory Service Manager:

Job Description

-TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for customers and exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the chairman emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, chairman, TVS Motor Company and Sudarshan Venu, managing director, TVS Motor Company are forging a bright path for the future of the company.

Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

Group Company: TVS Motor Company

Designation: Territory Service Manager (2W), Meerut, Uttar Pradesh

Position description: Implement companys service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

Dealer Business:

• a. Improve service business of dealer.


• b. To improve service operational efficiency in workshop to improve customer satisfaction and profitability.


• c. Ensure availability of genuine parts supplied by TVSM recommended source

Improve PSF Score:

• a. Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.


• b. Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours.


• c. Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills & customer


• d. satisfaction, updating the mechanics knowledge through Competitor model training.

Product Quality

• a. Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

• Degree: Bachelor of Engineering - B.E/ B.Tech

Behaviour competencies

• Technical Expertise


• Interpersonal relationship


• Operational Excellence


• Leadership and People Management


• Customer Focus

Required work experience

• Industry: Automotive industry.


• Years of experience: 3 to 8