Territory Service Manager

Ashok Leyland Limited; Lucknow; On-site; INR 420,000 - 540,000; Full time

Job summary

Ashok Leyland Limited in Lucknow is seeking an Executive to oversee service operations within the territory, ensuring quality standards and adherence to service level agreements. The role focuses on building strong relationships with customers and addressing their service needs to boost retention.

You will implement process changes across dealerships, support driver trainings, monitor KPIs like TAT and revenue, coordinate product campaigns and warranty audits, and mentor a team of service

Qualifications

• Manage and supervise service operations within the territory.
• Cultivate relationships with key customers to ensure retention.
• Implement AL process changes across dealerships.
• Lead and mentor a team of service professionals.

Responsibilities

• Oversee service operations territory-wide to meet quality standards and SLAs.
• Maintain relationships with key customers and address service needs for retention.
• Coordinate driver trainings, back-to-back trials, and complaint resolution.
• Monitor KPIs (TAT, repeat jobs, AL-Helpline, revenue, job cards, claims) and drive improvements.

Job description

Lucknowfield, Lucknow, Uttar Pradesh, India

1-Executive

Job Description

Business & Processes:

• Manageand supervise service operations within the territory, ensuring compliance withquality standards and service level agreements.


• Cultivateand sustain robust relationships with key customers, addressing their service requirementsto ensure customer retention.


• Implementationof AL process changes and improvementsacross dealerships.


• Newproduct establishment in the market in terms of executing Driver trainings,Back to back trails and complaint resolution.


• Monitorand analyze key performance indicators (KPIs) such as TAT, repeat jobs,AL-Helpline, revenue streams, job cards, and claims processing to assessservice performance. Identify areas for improvement and implement correctiveactions as needed.


• ProductPerformance reports – Capture and share field failures and co-ordinate forJoint inspection in identification of root-cause and corrective action.


• Productcampaigns – Drive the dealerships in completion of product campaigs for thevehicles involved.


• Warrantyand process audits at dealerships to ensure process adherence.


• Leadand mentor a team of service professionals, providing guidance, training, andsupport to achieve performance targets and objectives.


• Workon improving the skill capabilities at dealership level – productives and frontoffice staffs.


• Implement and enforce safety protocolsand compliance standards within the service team to ensure a secure workingenvironment.


• Stayabreast of industry trends, technological advancements, and customer feedbackto proactively enhance service offerings and stay competitive.


• Shareinformation on competitive products and initiatives.

Job Snapshot

Updated Date

02-11-2026

Job ID

JOB_3577

Department

FIELD SERVICE

Location

Location Lucknowfield, Lucknow, Uttar Pradesh, India