Territory Recovery Manager

PeopleStrong; Kozhikode district; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Samyukt is seeking a Recovery Manager to lead secured and unsecured lending recovery operations across a defined geographic area. You will drive recovery strategies, manage a team of Area Recovery Managers, and ensure compliance with regulatory standards.

You will coordinate with internal risk and sales teams, interact with customers on settlements, and provide performance analyses and insights to optimize collections and reduce losses.

Qualifications

• 5+ years of recovery experience in BFSI sector.
• Experience in secured and unsecured lending recovery operations.
• Strong planning, execution, and project management skills.
• Excellent communication in local language and stakeholder management.

Responsibilities

• Develop and implement recovery strategies to minimize losses and maximize recoveries.
• Review and improve recovery processes for efficiency and cost reduction.
• Oversee a portfolio of business loans, identify risks and recovery opportunities.
• Engage with internal stakeholders (sales, risk) to align recovery efforts.
• Interact with customers to negotiate repayment plans and settlements.
• Ensure compliance with regulatory requirements and policies.
• Provide regular reports on recovery performance and key metrics.

Skills

Legal & risk management

Lending recovery knowledge

Planning & execution

Local language communication

Interpersonal collaboration

Job description

Secured & Unsecured Lending Business / Recovery

Samyukt

Approved By (Immediate Superior)

10 th Dec’24

ROLE SUMMARY

The role involves overseeing and managing the recovery and continuity of operations within a specific geographic. He will be responsible for managing a team of Area recovery managers, developing and implementing effective recovery strategies, and ensuring compliance with regulatory requirements .

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ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Develop and implement effective recovery strategies to minimize losses and maximize recoveries, in line with organizational policies and regulatory requirements.

Continuously review and improve recovery processes, identifying opportunities for efficiency gains and cost reductions

Oversee a portfolio of business loans, identifying potential risks and opportunities for recovery, and developing targeted recovery plans.

Stakeholder Management

Engage with internal stakeholders, including sales, and risk teams, to ensure alignment and effective communication.

Interact with customers to negotiate repayment plans, settlements, and other recovery-related activities.

Compliance Management

Ensure compliance with regulatory requirements, organizational policies, and industry standards.

Data Management

Provide regular reports and analysis on recovery performance, including metrics such as recovery rates, days to recover, and loss given default.

KEY CHALLENGES

• Lack of technology support (Cibil tool)

KEY DECISIONS TAKEN

NA

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

Legal,

Operation,

Audit

KEY ROLE DIMENSIONS

Geographical Coverage-

No of Direct Reportees-

Total Team Size –

Loan Account Managed

45- 60 Branches (250 – 400 Kms)

6 -9 ( ARM’s )

6 -8

7000 accounts

5 cr

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Knowledge of legal and risk management
• Knowledge of lending unsecured products, processes, and regulations
• Planning & execution
• Good communication in local language
• Interpersonal skills, with the ability to collaborate with internal stakeholders and external partners.

EDUCATION / EXPERIENCE

Nature of Experience: 5+ Years Experience in Recovery / Similar Experience from BFSI