Area Recovery Manager

Muthoot Fincorp Limited; Thiruvananthapuram; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Muthoot Fincorp Limited is seeking an Area Recovery Manager in Kerala to drive delinquency reduction, oversee both secured and unsecured portfolios, and lead a collections team across branches. You will engage with delinquent borrowers via calls and field visits, monitor accounts daily, and ensure smooth coordination with branches for target achievement.

The role requires strong communication skills, integrity, and the ability to work under pressure to protect portfolio quality.

Qualifications

• Proven ability to reduce delinquency through proactive collections.
• Experience in handling both secured and unsecured loan portfolios.
• Strong interpersonal and verbal communication skills.
• Willingness to travel as required by business needs.
• Ability to train and build a high-performing collections team.

Responsibilities

• Delinquency reduction and earlier resolution with normalization.
• Daily monitoring of accounts and outreach to delinquent borrowers.
• Lead, train, and motivate collection staff for targets.
• Coordinate with branches for smoother collections operations.
• Ensure portfolio quality of the location and compliance.

Skills

Positive Attitude

Integrity

Hard Work

Difficult Customers

Collections Knowledge

Leadership

Communication Skills

Under Pressure

Portfolio Quality

Job description

AREA RECOVERY MANAGER

Area Recovery Manager – Secured & Unsecured Lending Business Reporting to – Area Manager

Main Tasks & Areas of Responsibility

Delinquency reduction. Earlier resolution with normalization. Monitor accounts on daily basis. Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections). Responsible for team building and training collection staffs. To Work closely with Muthoot Fincorp branches for the smoother part of collection.

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years’ experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills.
• Ability to Work & Deliver business targets under pressure.
• Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

Should have willingness to travel as per company requirement.