Area Service Field Manager

Kia India; Bidhannagar; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Kia India seeks a dynamic professional to drive aftersales growth across dealers in West Bengal. You will oversee repair orders and spare parts retail, promote service programs, and work with channel partners to improve dealer performance.

You will ensure high customer satisfaction, conduct audits, train dealer manpower, monitor warranties and inventories, and lead regional service activities to uphold the Kia brand promise.

Responsibilities

• Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
• Customer Satisfaction Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
• Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
• Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.
• Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
• Network expansion and monitoring of workshop construction till workshop activation.
• Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
• Follow up with Dealer team on payments for license renewals.
• Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
• Implement KIN initiatives at Dealer level.
• Sharing of competition information with RSFM on regular basis.

Job description

Role & responsibilities :

• Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners.
• Customer Satisfaction Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time.
• Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards.
• Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal.
• Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit.
• Network expansion and monitoring of workshop construction till workshop activation.
• Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction.
• Follow up with Dealer team on payments for license renewals.
• Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues.
• Implement KIN initiatives at Dealer level.
• Sharing of competition information with RSFM on regular basis.