Territory Manager-Cross Sell (Personal Loan)

Idfc First Bank Limited; Erode; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Territory Manager – Sales (Retail Banking) to source loans through DSAs and DSTs, lead a sales team, and build strong stakeholder relationships while balancing growth with risk management. The role emphasizes retail asset products, channel operations, and customer service excellence.

The candidate will drive channel expansion, ensure policy compliance, and mentor DST teams to achieve sales goals within a dynamic market environment.

Qualifications

• Graduation in any discipline (full time).
• 2-5 years in BFSI sector.
• Strong knowledge of retail banking products and channel operations.
• Proven ability to manage teams and build stakeholder relationships.
• Excellent communication and interpersonal skills across mediums.
• Customer-centric mindset with focus on compliance and risk management.
• Ability to identify market trends and adapt strategies accordingly.

Responsibilities

• Source loans from the market via DSAs and DSTs.
• Manage a team and channel partners.
• Maintain portfolio quality by minimizing delinquencies and rejections.
• Deliver high-quality customer service through channel engagement.
• Drive key conversion efficiency metrics.
• Recommend improvements to processes and policies across Retail Banking.
• Collaborate across teams for smooth execution of sales and operations.

Skills

Retail banking knowledge

Team management

Communication skills

Compliance and risk mindset

Market trend analysis

Operational excellence

Education

Graduation: Any discipline (full time)

Job description

Job Requirements

About the Role

The Territory Manager – Sales (Retail Banking) is responsible for sourcing loans from the market through Direct Selling Agents (DSAs), Direct Sales Teams (DSTs), and existing channel partners. Based in Mumbai, this role focuses on building a high-quality loan portfolio, managing a team, and fostering strong relationships across stakeholders. The Territory Manager ensures adherence to internal policies and guidelines, balancing sales growth with risk management, and contributing to the bank’s broader strategic objectives.

Key Responsibilities

Primary Responsibilities

• - Fulfill and convert the leads sourced through call centres
• - Acquire new business from the market while maintaining portfolio quality by minimizing delinquencies and rejections.
• - Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• - Identify changing market dynamics and develop new channels to expand business reach.
• - Deliver high-quality customer service through effective channel engagement and support.
• - Drive key conversion efficiency metrics
• - Resourcing and deploying the DSTs to effectively fulfil the leads
• - Ensure effective implementation of process and policy while sourcing the business

Secondary Responsibilities

• - Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• - Foster collaboration and effective communication across teams to ensure smooth execution of sales and operational activities.

What We Are Looking For

Education

- Graduation: Any discipline full time

Experience

- Minimum of 2-5 years in BFSI

Skills and Attributes

• - Strong understanding of retail banking products and channel operations.
• - Proven ability to manage teams and build strong stakeholder relationships.
• - Excellent communication and interpersonal skills across various mediums.
• - Customer-centric mindset with a focus on compliance and risk management.
• - Ability to identify market trends and adapt strategies accordingly.
• - Commitment to operational excellence and continuous improvement.