Territory Manager-Consumer Durable Loan Open Market

Idfc First Bank Limited; Buldhana District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited is seeking a Territory Manager-Consumer Durable Loan Open Market to source loans through Direct Sales Teams and dealerships, while building a high-quality loan portfolio. You will recruit and train DSTs, onboard dealerships, and lead a team to drive growth with a focus on risk management.

The role requires strong communication, relationship management, and analytical skills to ensure portfolio quality and regulatory compliance in a dynamic market.

Qualifications

• Minimum 2 years of relevant sales experience in BFSI sector.
• Graduate in any discipline; postgraduate qualification preferred.
• Strong communication, negotiation and relationship management skills.

Responsibilities

• Recruit DSTs and onboard dealerships or stores.
• Source and manage business through DSTs and dealerships.
• Acquire new customers and ensure loan disbursement volumes.
• Maintain portfolio quality by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations and market trends.
• Develop channel development and customer acquisition strategies.
• Deliver high-quality customer service and ensure satisfaction.
• Suggest improvements to sales processes and policies for efficiency.
• Collaborate with Collections to reduce net credit loss.

Skills

Retail lending knowledge

Channel management

Sales leadership

Negotiation

Relationship management

Portfolio risk awareness

Education

Graduate or above

Postgraduate preferred

Job description

Job Requirements

About the Role

Territory Manager-Consumer Durable Loan Open Market is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is preferred.

Experience

• Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.
• Proven ability to manage sales channels and drive business growth.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with a focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and commitment to compliance.