Territory Head - Virtual channel

Skywings Advisors; Chennai District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Skywings Advisors is looking for a Territory Head for their Virtual channel in Chennai. The role focuses on driving strategic planning and achieving sales targets while managing relationships with banks and distributors.

Key responsibilities include overseeing customer satisfaction, team management, and ensuring regulatory compliance in a full-time position within the insurance industry.

Qualifications

• Experience in strategic planning and sales growth.
• Ability to build strong relationships with different stakeholders.
• Experience in managing teams and driving performance.

Responsibilities

• Drive strategic planning to achieve regional sales targets.
• Ensure achievement of premium and productivity targets.
• Manage regional P&L and profitability.
• Build and strengthen relationships with key stakeholders.
• Monitor customer satisfaction index and ensure service delivery.

Skills

Strategic planning

Performance monitoring

Relationship management

Customer satisfaction

People management

Data analysis

Technological governance

Job description

Job Description

Key Roles & Responsibilities

1. Strategy & Business Planning

• Drive strategic planning to achieve regional sales targets.
• Monitor cluster/group performance and implement incentive schemes.
• Provide inputs on product improvements, new launches, and sales process enhancements.

2. Sales Growth & Cost Management

• Ensure achievement of premium and productivity targets.
• Drive successful product launches and marketing campaigns.
• Review monthly performance, backlog, and customer insights.
• Manage regional P&L and profitability.

3. Partner & Relationship Management

• Build and strengthen relationships with Bank branches, POS, and distributors.
• Ensure clear communication and timely query resolution.
• Drive penetration and activation across mapped branches.

4. Customer Satisfaction & Retention

• Monitor customer satisfaction index (complaints, persistency, service standards).
• Ensure superior customer sales experience and timely service delivery.

5. People Management

• Execute recruitment & training plans aligned with business goals.
• Mentor, coach, and develop TLs/ABHs and team members.
• Handle critical people issues and succession planning.

6. Campaign & Activity Management

• Drive campaign effectiveness, SLA adherence, and productivity.
• Weekly reviews of TLs/ABHs on running campaigns.
• Ensure 80%+ login-to-issuance ratio as per defined TAT.
• Share best practices and ensure process efficiencies.

7. Technology & Process Governance

• Ensure smooth technological support and CRM utilization.
• Address escalations and activity-related complaints.
• Maintain strong process adherence and quality standards (QRC closure, call quality monitoring).

8. Data, Compliance & Risk

• Use data-driven insights for cross-sell and business expansion.
• Ensure regulatory and internal policy compliance.
• Collaborate with risk teams for proactive risk mitigation.

Employment Category

Employment Type: Full time

Industry: Insurance

Role Category: Sales / BD

Functional Area: Not Specified

Role/Responsibilities: Territory Head - Virtual channel

Contact Details

Company: Skywings Advisors

Location(s): Chennai

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.