Assistant Territory Manager

Niva Bupa Health Insurance; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A health insurance company seeks an Assistant Territory Manager in Bengaluru to manage the IDFC Branch Banking operations. The role involves ensuring effective collaboration with bank leadership, driving key performance indicators and operational strategies. Candidates should have 6-8 years of experience in life or general insurance, preferably within Bancassurance, and possess a degree in any discipline, ideally MBA. Strong relationship management skills are crucial for success in this position.

Qualifications

• 6-8 years of experience in Life Insurance or General Insurance, preferably in Bancassurance.
• Proven experience in relationship management and sales performance.

Responsibilities

• Manage Bangalore IDFC Branch Banking to ensure profitability.
• Engage with bank leadership for business and KRA achievement.
• Identify customer service, underwriting, and claims improvement opportunities.
• Collaborate with operations and recommend product continuations.
• Lead recruitment and retention of sales force.

Skills

Relationship Management

Sales Target Achievement

Customer Service Improvement

Operational Strategy Development

Performance Review and Monitoring

Education

Graduate/Post graduate degree (preferably MBA)

Job description

Job Profile

• Position: Assistant Territory Manager
• Location: Bangalore
• Reporting Manager Name: Pritesh Shah
• Reporting Manager Designation: Regional Sales Manager
• Offered Grade: M6
• Department: Bancassurance - IDFC Bank

Key Roles & Responsibilities

• Managing Bangalore IDFC Branch Banking, ensuring top line and bottom line with Bank Partner
• Engagement with Bank Zonal and below Leadership for Business and other KRA; ensuring direct reporting for achieving their KRA
• Identify opportunities of improvement across customer service, underwriting and claims
• Ensure robust MIS architecture (Pre sales/ Post sales)
• Co-create operational strategy for the region in alignment with the distribution strategy
• Facilitate implementation in line with company's distribution strategy; assist in building relationship in the region; review performance periodically & engage with the partner, assist in establishing specifications of operations
• Collaborate with operations & other functions; establish operations, monitor & recommend continuation/discontinuation of products, thereby build revenue and profitability
• Build common agenda & scorecard with the key team members of the region; review performance & engage with key management of the partner in the region to address deviations from the plan
• Interact with region's key management members on frequent basis; follow the engagement matrix; take business review initiatives along with partner & build review mechanisms; handle escalated issues; supervise; responsible for closure of grievance in order to ensure smooth functioning & high productivity in the region & continuous improvement in revenues through the relationship
• Suggest reward & recognition platforms for bank partner's employees
• Lead in implementation and monitoring of R&R activities; monitor performance of sales promotions; encourage reapplications of good promotions to maximize utilization of marketing spends to increase revenues
• Collaborate with the training department to deploy programs to achieve & exceed training standards; support the training team in identification & certification of trainers & delivery of training man days as per standards to build capacity
• Lead the plan for recruitment & retention of the sales force in the region; implement Rewards & recognition activities for the region; role model required leadership competencies & coach subordinates to develop a robust sales force for building the pipeline within the relationship & realizing potential sales from partner in the cluster
• Meeting with Channel Partner and driving the KRA and key Vectors
• Drive direct reportee of FOS for monthly Target and other Key Vectors
• Engagement with Channel Partner at all level
• Regular Branch visit within assigned Geography

Key Measures of Performance

• GWP - new, Renewal Compliance & Audit adherence Claim
• Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success & Weightages)

Key Requirements - Education & Certificates

• A Graduate/Post graduate degree holder in any discipline; preferably MBA

Key Requirements - Experience & Skills

• 6-8 Years of experience in Life Insurance / General Insurance (Bancassurance only)/ Relationship Management