Teller - Silchar

HDFC Bank Limited; Cachar; On-site; INR 279,000 - 391,000; Full time

Job summary

HDFC Bank Limited is seeking a Teller to handle daily customer transactions with accuracy and service excellence at the branch in India. You will manage deposits, withdrawals, transfers, and payments while guiding customers on ATMs and digital tools.

You will also support new accounts, debit cards, and cheque book requests, ensuring compliant, well-documented records. The role emphasizes strict adherence to internal controls and confidentiality, with potential vault and currency duties where

Qualifications

• Experience in cash handling and daily transactions.
• Strong customer service and communication skills.
• Ability to follow branch policies and regulatory guidelines.

Responsibilities

• Accept deposits, withdrawals, money transfers, and loan payments.
• Balance cash drawer at the beginning and end of shift.
• Count and package currency and coins as per guidelines.
• Assist customers with queries on accounts, deposits, and banking products.
• Guide customers in using ATMs, digital banking, and selfservice banking tools.
• Support opening of new accounts including savings, current, and other variants.
• Assist with closing accounts, issuing debit cards, and ordering cheque books.
• Maintain accurate records of all transactions.
• Follow all internal controls, branch policies, and regulatory guidelines.
• Identify and report suspicious or fraudulent activities.
• Perform routine tasks like filing, record maintenance, and handling branch mail.
• Assist in vault operations and foreign currency transactions (where applicable).
• Ensure timely completion of all teller line processes.

Skills

Cash handling

Customer service

Job description

A Teller is responsible for handling daily customer transactions, ensuring accuracy in cash operations, and delivering excellent service at the branch.

1. Cash Handling & Transactions

• Accept deposits, withdrawals, money transfers, and loan payments.
• Cash cheques and issue savings withdrawals.
• Balance cash drawer at the beginning and end of shift.
• Count and package currency and coins as per guidelines.

2. Customer Service

• Assist customers with queries on accounts, deposits, and banking products.
• Resolve customer issues politely and professionally.
• Guide customers in using ATMs, digital banking, and selfservice banking tools.

3. Account Services

• Support opening of new accounts including savings, current, and other variants.
• Assist with closing accounts, issuing debit cards, and ordering cheque books.
• Maintain accurate records of all transactions.

4. Compliance & Security

• Follow all internal controls, branch policies, and regulatory guidelines.
• Maintain confidentiality of customer information.
• Identify and report suspicious or fraudulent activities.

5. Operational Support

• Perform routine tasks like filing, record maintenance, and handling branch mail.
• Assist in vault operations and foreign currency transactions (where applicable).
• Ensure timely completion of all teller line processes.