RBB-Teller Authoriser

HDFC Bank Limited; Eluru District; On-site; INR 250,000 - 360,000; Full time

Job summary

HDFC Bank Limited invites applications for a Teller Authorizer in our Retail Branch Banking unit. You will supervise tellers, ensure error-free operations, and deliver excellent customer service across branch activities.

The role emphasizes achieving sales objectives for liability products, cash authorization, KYC compliance, and staff training, while maintaining branch records and adherence to bank processes.

Qualifications

• Graduate or postgraduate degree preferred.
• AMFI Certification, IRDA Certification, NCFM Certification (optional).
• Strong banking product knowledge and sales skills.
• Ability to lead and train tellers and maintain branch operations.

Responsibilities

• Achieve sales objectives by generating leads for liability products and third‑party products.
• Provide excellent customer service and manage branch lobby, queues, and administration.
• Authorize cash/transfer transactions and supervise teller counters; ensure KYC compliance.
• Maintain records and reports (e.g., Registers, UBS interfaces) and ensure approvals and guidelines are followed.
• Train tellers and monitor staff productivity; ensure ongoing classroom training.

Skills

Banking product knowledge

Team management

Sales and influencing skills

Planning and organizing skills

Communication skills

Education

Graduate

Postgraduate

Job description

Job Title

Teller Authorizer

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Branch Operations & Moderate Sales, Individual Contributor

Version No

2.0

Job Purpose

Ensure error-free operations by adhering to bank processes and supervising tellers. Deliver superior customer service and achieve profitability through cross-selling and customer engagement.

Key Responsibilities

Achieving Sales Objectives

• Ensure Tellers generate sales references for liability products.
• Generate leads for third-party products like MF/Insurance.
• Promote saving accounts and Enet facilities for corporate clients.
• Encourage customers to make the bank their primary banking partner.

Customer Services

• Manage lobby, queues, and branch administration.
• Ensure quality customer service and resolve complaints within TAT.
• Promote direct banking channels and gather customer feedback.
• Ensure staff adhere to dress code and grooming standards.

Operations

• Authorize cash/transfer transactions and supervise teller counters.
• Monitor large cash transactions and ensure KYC compliance.
• Rewrite suspense accounts and maintain registers.
• Process CBDT/Income Tax challans and US Visa fees efficiently.

Reporting and Maintenance

• Report large cash transactions and FX within cutoff times.
• Maintain records like Bulk Stock Register and Voucher Movement Register.
• File UBS interface reports and monitor key movement registers.
• Ensure proper filing of approvals and adherence to branch ops guidelines.

Staff Management

• Train tellers on bank products and processes.
• Monitor staff productivity and provide guidance.
• Ensure regular classroom training for all tellers.

Education:

Graduate, Postgraduate preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (optional).

Key Competencies

Banking product knowledge, team management, sales and influencing skills, planning and organizing skills, communication skills.

Major Stakeholders

Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Refer to the Job Description