Telesales Representative

Kanan.co; Vadodara; On-site; INR 180,000 - 240,000; Full time

Job summary

Kanan.co is seeking a Telesales cum Operations Executive to manage calling, lead follow-ups, and appointment coordination. The role requires strong communication, data discipline, and proficiency with CRM and Google Sheets/Excel. You will drive follow-ups and support daily sales operations for a steady conversion flow.

The ideal candidate will handle high-volume calls, maintain accurate records, and collaborate with counselors to move leads to counselling/appointments. Freshers are not preferred.

Qualifications

• Graduate with 1 year of telesales/calling experience preferred.
• Strong communication, high-volume calling comfort, and lead follow-up discipline.
• Proficient in maintaining CRM records and data accuracy.

Responsibilities

• Make outbound calls from existing data and handle inquiries professionally.
• Coordinate appointments and manage follow-ups to drive conversions.
• Update CRM and Google Sheets daily with calls, follow-ups, and outcomes.
• Support day-to-day sales operations and reporting to the team.

Skills

Verbal communication

Interpersonal skills

Persuasion

Negotiation

Lead management

Outbound calling

CRM software

Excel/Sheets

Data management

Multitasking

Education

Graduate degree

Tools

CRM software

Google Sheets

MS Excel

Job description

About the Role

We are looking for a Telesales cum Operations Executive who will be responsible for handling existing departmental data, connecting with prospective students and parents, generating follow-ups, coordinating appointments, and supporting day-to-day sales operations.

The ideal candidate should have strong communication and convincing skills, be comfortable with high-volume calling, and have the ability to systematically manage leads, follow-ups, appointments, and outcomes through CRM and Google Sheets/Excel.

1. Calling & Lead Management

• Make outbound calls using existing departmental data.
• Contact and follow up with:
• Qualified students
• Non-converted leads
• Absentees
• Dropout cases
• Pending follow-up cases
• Previous enquiry/interaction cases
• Understand the student's/parent's requirements and provide relevant information.
• Convince and motivate students/parents to proceed with the next step.
• Handle inbound calls and enquiries professionally.
• Maintain consistent follow-ups to improve conversion opportunities.

2. Appointment Coordination

• Coordinate and schedule appointments with students and parents.
• Confirm appointments and ensure timely follow-ups.
• Coordinate with the concerned counsellor/team member for scheduled appointments.
• Maintain proper records of appointments, attendance, rescheduling, and outcomes.

3. CRM & Data Management

• Update CRM records on a daily basis.
• Maintain accurate records of:
• Calls made
• Calls connected
• Follow-ups
• Appointment schedules
• Student/parent responses
• Conversion status
• Next action dates
• Maintain and update Google Sheets/Excel regularly.
• Ensure there are no missing or outdated records in the assigned data.
• Maintain proper data discipline and confidentiality.

4. Follow-up & Conversion

• Conduct systematic follow-ups with interested and pending cases.
• Identify reasons for non-conversion and attempt to re-engage prospects.
• Prioritize hot, warm, and pending leads appropriately.
• Work towards achieving assigned calling, appointment, and conversion targets.
• Escalate important or high-potential cases to the concerned team/counsellor.

5. Operations Support

• Support the department in daily sales and operational activities.
• Prepare basic daily calling and follow-up reports.
• Track pending cases and ensure timely action.
• Coordinate with internal teams to ensure smooth movement of leads from calling to counselling/appointment.
• Perform other operational responsibilities assigned by the reporting manager.

Key Skills Required

• Excellent verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Confident and persuasive personality.
• Strong convincing and negotiation abilities.
• Good follow-up and lead-management skills.
• Comfortable with outbound and inbound calling.
• Target-oriented and result-driven approach.
• Ability to handle rejection and maintain a positive attitude.
• Basic knowledge of CRM software.
• Good working knowledge of Google Sheets / MS Excel.
• Strong data management and organizational skills.
• Ability to multitask and manage multiple follow-ups simultaneously.

Candidate Profile

The ideal candidate should be:

• A graduate with minimum 1 year of relevant telesales/calling experience.
• Comfortable working with daily calling and follow-up targets.
• Presentable, confident, and professional while communicating with students and parents.
• Organized and disciplined in maintaining CRM and operational records.
• Proactive in following up and converting existing data into appointments and opportunities.

• Female candidates preferred.
• Freshers will not be considered.

Key Performance Indicators (KPIs)

Performance will primarily be evaluated on:

• Daily calling volume and productivity.
• Call connection and meaningful conversation rate.
• Follow-up completion percentage.
• Appointment generation and appointment attendance.
• Lead reactivation from non-converted/dropout/absentee data.
• Conversion and re-engagement rate.
• CRM and Google Sheets accuracy.
• Timely updating of daily activities and outcomes.
• Achievement of assigned monthly targets.
• Quality of communication and student/parent interaction.