Telesales, Marketing & Backend Operations Executive

NOSH ECSTATIC; Mumbai; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Nosh Ecstatic is hiring a Telesales, Marketing & Backend Operations Executive for on-site work in Mumbai. The role handles inbound/outbound calls to engage customers, promote bakery products, answer queries, and support order conversions.

You will also assist marketing campaigns, social media updates, and maintain customer databases. You will manage backend operations including order processing, invoicing, and record-keeping, coordinating with production and delivery teams to ensure smooth

Formación

• Strong customer service and support skills for inquiries and issues.
• Clear verbal and written communication for telesales and reporting.
• Sales skills to promote products and hit targets.
• Training-related skills to onboard new team members.
• Basic knowledge of marketing practices and social media coordination.
• Strong organizational and time-management abilities with attention to backend docs.
• Proficiency with computers, spreadsheets, and CRM/order management tools.
• Prior telesales/retail/food & beverage or customer-facing experience is advantageous.
• Minimum education: Higher Secondary; a diploma/degree in business/marketing/hospitality is a plus.

Responsabilidades

• Handle inbound and outbound calls to engage customers and promote bakery products.
• Address queries and support order conversions.
• Assist with marketing activities: promotions, social media updates, and customer databases.
• Support backend operations: order processing and invoice preparation.
• Coordinate with production and delivery teams for smooth workflows.
• Provide courteous customer support and collect feedback, improving sales processes.

Conocimientos

Customer service

Communication

Sales

Training

Marketing basics

Organizational skills

Computer literacy

CRM experience

Educación

Higher Secondary (12th grade)

Diploma or degree in business/marketing/hospitality

Herramientas

CRM software

Order management tools

Descripción del empleo

Company Description

Nosh Ecstatic is an artisanal bakery brand dedicated to crafting exceptional baked goods that bring joy and flavor to the community. Founded on a passion for baking and a vision to elevate the bakery experience, the company focuses on creating unique, high-quality products that offer memorable moments for customers. Nosh Ecstatic combines creativity, entrepreneurial drive, and time-honored techniques, using carefully selected ingredients to deliver consistently excellent results. The company is strongly committed to sustainability, customer-centric service, and innovative flavors and designs that set it apart in a competitive market. Team members join a collaborative environment that values quality, creativity, and meaningful connections with customers and partners.

Role Description

The Telesales, Marketing & Backend Operations Executive is a full-time, on-site role based in Mumbai. This position involves handling inbound and outbound calls to engage potential and existing customers, promoting bakery products, addressing queries, and supporting order conversions. The role includes assisting with marketing activities such as running promotions, coordinating social media updates, maintaining customer databases, and supporting campaign execution. The executive will manage backend operations including order processing, invoice preparation, record-keeping, and coordination with production and delivery teams to ensure smooth workflows. Daily responsibilities also include providing courteous customer support, collecting feedback, and collaborating with management to improve sales processes and customer experience.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive customer experience.
• Candidates should possess effective Communication skills, including clear verbal and written communication, for telesales, coordination, and internal reporting.
• Candidates should possess Sales skills to manage telesales calls, promote products, and support achievement of sales targets.
• Candidates should possess Training-related skills to assist in onboarding new team members and sharing product and process knowledge as required.
• Basic knowledge of marketing practices, including social media coordination and promotional activities, is beneficial.
• Strong organizational and time-management abilities, with attention to detail in documentation and backend operations.
• Comfort with using computers, spreadsheets, and CRM or order management tools.
• Prior experience in telesales, retail, food & beverage, or customer-facing roles is an advantage.
• Minimum educational qualification: Higher Secondary (12th grade) or equivalent; a diploma or degree in business, marketing, or hospitality is a plus.