Telecaller - Personal Loans

Innopay; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Innopay Technologies' Lending Vertical is hiring energetic Telecallers to drive loan conversions for Personal Loan products in Bengaluru. The role involves guiding customers through the digital loan journey, handling inbound and outbound calls, and meeting conversion targets.

You will work from office at HSR Layout, Bangalore, engaging leads from marketing campaigns and ensuring KYC/compliance. Candidates with 1-3 years in fintech NBFC telecalling are encouraged to apply.

Qualifications

• 1-3 years in telecalling / telesales, in Personal Loans in fintech or NBFC.
• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.

Responsibilities

• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines.
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Skills

Multilingual communication

Tools

CRM tools

Dialer software

Job description

Job Description - Telesales - Personal Loans

Business Unit: Lending Service Provider (LSP) Business

Location: HSR Layout, Bangalore (Work from Office)

Experience: 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC

Employment Type: Full-time

About the Role:

Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.

Key Responsibilities:

• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines.
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Required Skills & Qualifications:

• 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion, and objection-handling skills.
• Good understanding of personal loans- eligibility, KYC, credit bureau basics
• Comfortable working with dialers, CRM tools, and basic computer applications.
• Target-driven attitude with the discipline to handle high call volumes.

What We Offer:

• Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles.
• Structured training on lending products, compliance, and sales skills.