Telesales Branch Manager - Kerala

Matrimony com; Ernakulam; On-site; INR 850,000 - 1,100,000; Full time

Job summary

Matrimony.com Ltd.'s Bharat Matrimony division seeks a Branch Manager Telesales in Kerala to lead a team of telesales executives, drive lead generation, and ensure sales conversion.

You will report to the Business Head, oversee regional performance, and collaborate with HR for talent onboarding; the role requires MBA and 8–10 years' client service experience with at least 4 years in team handling.

Qualifications

• 8–10 years of client/customer servicing experience.
• Minimum 4 years in team handling.
• MBA preferred from reputed institute.
• Pure call centre background not favoured.

Responsibilities

• Monitor and manage a team of telesales executives via team leaders.
• Ensure target achievement and timely reporting to the manager.
• Review performance metrics and drive productivity, attrition and talk-time improvements.
• Motivate executives and control attrition with incentive programs.
• Plan resources for the team and coordinate with HR for onboarding.

Skills

Team Leadership

Telemarketing

Sales Skills

English & Regional

Data Analytics

Computer Proficiency

Education

MBA

Job description

JOB DESCRIPTION

Job Code MMMBMFM03 Band : 3 Level(s) :6-7

Designation Title Branch Manager Telesales

Reporting to Business Head

Regions Handled Kerala

About Us

Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members.

The company provides both matchmaking and marriage related services and is also complemented by 110+ companyowned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony.

With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform.

The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

Department Overview

Bharat Matrimony is Indias leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview

The Telesales Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for BM fresh portal ensuring lead generation and sales conversion leading to revenue generation.

Key Responsibilities

• Monitoring and managing a team of telesales executives and driving productivity through team leaders
• Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved
• Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team
• Constantly motivating executives driving them towards incentives and controlling attrition
• Responsible for planning the resources required for his / her team and work with HR to get the right talent onboard
• Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs
• Review the performance of the team members on a regular basis and help them to improve the productivity
• Monitor, facilitate and ensure the team adheres to the processes
• Guide / mentor and train the team members in building their capabilities and improving their performance
• Actively participate / contribute in continuous improvement projects

Skill and Competencies

Functional

• Business Knowledge
• Process Monitoring and adherence
• Customer Service Orientation
• Language skills English / Regional / Vernacular
• Telemarketing Skills
• Selling Skills
• Analytical Skills
• Sound computer knowledge / Computer competence

Behavioural

• Values Integrity, Honesty, Respect
• Good Communication Skills
• Executive Presence
• Persuasion Skills
• Result Orientation
• Attention to detail
• Strong Leadership and team handling skills
• Emotional intelligence
• Stress Management
• Presentation skills

Education and Experience

• Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8 - 10 years experience in client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required).
• Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.

Job Location

Kerala