Service Officer

Matrimony com; Ernakulam; On-site; INR 36,000 - 60,000; Full time

Benefits offered by this job

Incentives

PF, ESI, Bonus, Gratuity, Leave

Job summary

Matrimony.com Ltd in Kerala is seeking a Service Officer to handle outbound telesales and service calls, guiding customers through matrimony memberships and explaining packages. You will build trust, upsell, and ensure a high-quality customer experience.

The role welcomes freshers and experienced candidates, with incentives and statutory benefits provided. Strong communication and basic computer skills are essential for success in this busy, customer-focused position.

Qualifications

• Graduate in any stream / 12th
• Freshers
• Minimum of 3 Months – 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements

Skills

Telemarketing

Customer Orientation

Language skills

Telephone etiquette

Basic computer skills

Education

Graduate / 12th

Freshers

Tools

MS Excel

MS Word

Job description

Matrimony.com Ltd is the largest and the most trusted matrimony brand with employee strength of around 3500+ associates. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Jodii, Assisted services and Elite Matrimony in the matchmaking business. The marriage services vertical comprises of Wedding Bazaar.

We are the pioneer and leader in the online match making business with over 4 million active members availing these services.

Matrimony.com has a pan India presence with 7+ regional offices and 100+ company owned retail outlets. Matrimony.com has recently been awarded the Superbrand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.

Job Title: Service Officer

Role Overview:

The Telesales & Service Associate of CBS sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements

Skill and Competencies required:

Functional

• Business Knowledge Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills English / Regional language
• Telemarketing / Selling Skills
• Basic computer skills MS Excel, Word

Behavioral

• Values – Integrity / Honesty / Respect
• Communication – Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn

Education and Experience:

• Graduate in any stream / 12th
• Freshers
• Minimum of 3 Months – 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

Salary and Benefits

• Grid shared
• Incentive Rs. 36000/- to Rs.60000/- per annum
• Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
• Opportunities to learn and grow with the Company

Role: Telecalling /Telemarketing Executive

Industry Type: Internet, Ecommerce

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type: Full Time, Permanent

Role Category: Voice

Education: Any Graduation / 12th