Telemarketer

Justdial; Chennai District; On-site; INR 180,000 - 280,000; Full time

Job summary

Justdial is seeking a Telemarketer in Chennai for a full-time, on-site role. You will make outbound calls to promote Justdial’s services, explain offerings clearly, and address inquiries. Responsibilities include generating leads, scheduling appointments, updating customer information, and following up to ensure conversions and satisfaction.

The role emphasizes meeting set targets, maintaining call quality, and collaborating with sales and customer service teams to support business growth.

Qualifications

• Strong communication and interpersonal skills for engaging with diverse customers over the phone.
• Customer service capabilities to handle inquiries and resolve concerns professionally.
• Sales skills to promote services, generate leads, and drive conversions.
• Appointment scheduling skills to coordinate and confirm meetings efficiently.
• Basic computer literacy and familiarity with CRM or call management tools.

Responsibilities

• Make outbound calls to prospective and existing customers to promote Justdial’s services.
• Explain offerings clearly, address inquiries, and address customer concerns.
• Generate leads, schedule appointments, and update customer information in the system.
• Follow up to ensure effective conversion and customer satisfaction; meet targets.

Skills

Communication skills

Interpersonal skills

Customer service

Sales skills

Appointment scheduling

Education

High school diploma or equivalent

Tools

CRM

Call management tools

Job description

Company Description Justdial is India’s leading local search and service platform, offering users a wide range of everyday services such as bill payments, cab and table bookings, movie tickets, groceries, food delivery, flowers, and more through its website, app, and mobile site. Founded in 1996 as a phone-based local directory, it has grown into a comprehensive digital ecosystem that simplifies daily tasks at the click of a button. The company also provides JD Omni, a cloud-based business management solution that supports sales tracking, inventory, billing, customer retention, promotions, and employee management. With offices in 11 cities, a workforce of over 10,000 employees, and 21 million business listings, Justdial serves major cities across India as a one-stop destination for “Anything, Anytime, Anywhere.”

Role Description This is a full-time, on-site Telemarketer role based in Chennai. The Telemarketer will make outbound calls to prospective and existing customers to promote Justdial’s services, explain offerings clearly, and address inquiries. Responsibilities include generating leads, scheduling appointments, updating customer information in the system, and following up to ensure effective conversion and customer satisfaction. The role involves working with set targets, adhering to call quality standards, and collaborating with the sales and customer service teams to support business growth.

Qualifications

• Candidates should possess strong Communication and Interpersonal Skills to engage with diverse customers and build rapport over phone calls.
• Candidates should possess Customer Service capabilities to handle inquiries, provide accurate information, and resolve concerns professionally.
• Candidates should possess Sales skills to promote services, generate leads, and work towards achieving call and conversion targets.
• Candidates should possess Appointment Scheduling skills to coordinate and confirm meetings or follow-up calls efficiently.
• Basic computer literacy and familiarity with CRM or call management tools are beneficial.
• Ability to work in a fast-paced, target-driven environment with a positive and resilient attitude.
• Prior experience in telemarketing, telesales, or call center operations is an advantage but not mandatory.
• Minimum high school diploma or equivalent; further education in business, marketing, or related fields is a plus.