Banking Operations - Email Process

Net Impact Solutions; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Net Impact Solutions in Noida, Uttar Pradesh, invites applications from smart and dynamic graduates to join our Banking process. The role requires excellent written and comprehension skills in English and a pleasant, communicative personality.

Responsibilities include addressing customer queries at the correct authorization level, replying to queries via email or social media, ensuring timely follow-ups, and meeting escalation service levels. Rotational shift; 5.5 days week.

Qualifications

• Graduate with good academic records.
• Excellent written and comprehension skills in English.
• Dynamic personality with good communication skills.

Responsibilities

• Addressing customer queries at the correct authorization level.
• Replying to customer queries via email or on social media channels.
• Ensuring guidelines on follow ups across social media platforms and emails and that queries are resolved within defined turn around time.
• Meet and exceed escalation committed service levels.

Skills

Communication skills

Written English

Comprehension

Education

Graduate

Job description

We at Netimpact Solutions Pvt. Ltd., are looking for smart & young individuals to join our Banking process.

A graduate with good academic records and excellent Written as well as Comprehension skills in English.

A dynamic personality with good communication skills.

Job Profile :

• Addressing customer queries at the correct authorization level.
• Replying back to the queries of the customer through email or on social media channels.
• Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time.
• Making sure to meet and exceed escalation committed service levels.

Preferred candidate profile:

We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India.

No Cab facility.Candidates comfortable to travel Noida sector 128 are only recommended to apply.

Must be a graduate.

Shift:

Rotational (Dayshift for Female employees)

Week offs:

Rotational (5.5 days working)