Telecom Non Voice Process

Net Impact Solutions; Dadri, Ghaziabad District, Greater Noida; On-site; INR 284,000 - 341,000; Full time

Job summary

Netimpact Solutions Pvt. Ltd. in Noida is seeking smart, young professionals to join the Telecom Process team. The role involves handling customer queries via email and social media, with emphasis on escalation management and timely responses.

Candidates should have a Graduate degree, excellent English, and strong communication skills. The position is based in Noida Sector 62, with rotational shifts and a monthly CTC of 28k (24k in hand plus incentives).

Qualifications

• Graduate with a good academic record.
• Excellent written and comprehension skills in English.
• Strong communication skills and a dynamic personality.
• Prior experience in customer escalation handling (1 year).
• Ability to handle customer queries professionally and efficiently.

Responsibilities

• Address customer queries at the appropriate authorization level.
• Respond to customer queries through email and social media channels.
• Manage customer follow-ups across social media platforms and email.
• Ensure customer queries are resolved within the defined Turnaround Time (TAT).
• Meet and exceed committed service levels for customer escalations.

Skills

Graduate

English proficiency

Communication skills

Escalation handling

Customer queries handling

Education

Graduate degree

Job description

Were Hiring Telecom Process

Netimpact Solutions Pvt. Ltd. is looking for smart, young, and motivated individuals to join our Telecom Process team in Noida.

Job Requirements

• Graduate with a good academic record.
• Excellent written and comprehension skills in English.
• Strong communication skills and a dynamic personality.
• Prior experience in customer escalation handling is required . ( 1 years )
• Ability to handle customer queries professionally and efficiently.

Job Responsibilities

• Address customer queries at the appropriate authorization level.
• Respond to customer queries through email and social media channels.
• Manage customer follow-ups across social media platforms and email.
• Ensure customer queries are resolved within the defined Turnaround Time (TAT).
• Meet and exceed committed service levels for customer escalations.

Location

Noida Sector 62 - Opp Stellar Park.

5 days working ( Rotational week offs )

Rotational Shifts ( No night shifts for Females )

CTC- 28k ( 24 in hand + PLI twice a year )