Tele Caller/Inside sales -South Indian LanguageFinTech

VRSamadhan; Mumbai; On-site; INR 230,000 - 350,000; Full time

Job summary

A customer service company in Mumbai is looking for a dynamic Telecaller to handle inbound and outbound calls. The ideal candidate has a customer-first approach and strong communication skills. Responsibilities include resolving customer queries, promoting products, and achieving sales targets. Minimum graduation is required, and freshers are welcome to apply. This is a work-from-office position with a gross CTC of ₹2.3 - ₹3.5 LPA with performance-based incentives.

Qualifications

• 0–2 years of experience in telecalling, customer service, telesales, or related roles.
• Freshers can apply.
• Must be able to handle pressure and meet targets.

Responsibilities

• Handle inbound customer calls and resolve queries, complaints, and service requests.
• Make outbound calls to promote products and services.
• Maintain accurate customer records in the CRM system.
• Achieve daily, weekly, and monthly targets.

Skills

Verbal communication in English

Strong listening skills

Data entry skills

Ability to work under pressure

Education

Minimum Graduate

Job description

Job Description

Job Title: Tele Caller / Inside Sales
Location: Mumbai
Work Mode: 6 Days – Work from Office
CTC: 2.3 - 3.5 LPA (Gross)
Note: *Performance-based incentives will be provided*
Interview Rounds: Telephonic → Virtual → Final Face-to-Face

Job Summary

We are looking for a dynamic and customer-focused Telecaller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers, resolving queries, promoting products/services, and generating leads or sales. The role requires excellent communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound customer calls and resolve queries, complaints, and service requests.
• Make outbound calls to new and existing customers to promote products, services, and offers.
• Maintain accurate customer records and update the CRM system regularly.
• Follow approved communication scripts and guidelines during calls.
• Understand customer needs and provide suitable solutions or alternatives.
• Achieve daily, weekly, and monthly call, lead, and sales targets.
• Ensure high levels of customer satisfaction through professional communication.
• Escalate complex customer issues to supervisors when required.
• Follow company policies, quality standards, and compliance procedures.

Requirements

• Education: Minimum Graduate
• Experience: 0–2 years of experience in telecalling, customer service, telesales, or related roles (Freshers can apply)

Skills

• Excellent verbal communication in English, Hindi, and regional languages (as required)
• Strong listening and objection-handling skills
• Basic computer knowledge and data entry skills
• Ability to work under pressure and meet targets

Preferred Skills

• Positive attitude and patience while handling customers
• Prior experience in BPO / Call Center / Telesales is an advantage
• Willingness to learn product/service knowledge and improve performance