Telecalling Executive

Aanvii Hearing Solution; Mumbai; On-site; INR 240,000 - 320,000; Full time

Job summary

Aanvii Hearing Solution is seeking a Hearing Care Advisor in Bangalore to handle inbound/outbound calls, deliver first-rate customer support, and process transactions with accuracy. You will communicate clearly, multitask, and contribute to a high-quality service experience for clients' customers.

The role demands data entry, issue resolution, documentation, and adherence to policies while meeting performance targets.

Qualifications

• Minimum high school diploma; bachelor's degree a plus.
• 1 year or more in sales-targeted processes or voice-based BPO is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle inbound and outbound customer calls in a courteous and professional manner.
• Address customer inquiries and resolve issues promptly, providing accurate information.
• Accurately process orders, applications, forms, and requests.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues to the appropriate resources for resolution.
• Adhere to company policies, procedures, and regulatory requirements.
• Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
• Participate in training and team meetings to improve knowledge and performance.
• Work collaboratively with team members to handle customer interactions.

Skills

Customer communication

Problem solving

Data entry

Multitasking

Time management

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree (plus)

Job description

Position Title: Hearing Care Advisor

Location: Bangalore

Reports To: Team Leader / Supervisor

Summary:

The BPO Associate will handle inbound and outbound calls, provide customer support, process transactions, and deliver a high-quality service experience to our clients' customers. The ideal candidate will be a strong communicator, capable of multitasking, and committed to maintaining customer satisfaction.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner.
• Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.
• Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Escalation: Identify and elevate priority issues to the appropriate resources for resolution.
• Compliance: Adhere to company policies, procedures, and regulatory requirements.
• Performance Targets: Meet or exceed performance targets, including call handling metrics, customer satisfaction scores and daily appointment or revenue target.
• Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
• Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications:

• Education: High school diploma or equivalent; a bachelor's degree is a plus.
• Experience: At least 1 year of previous experience in a sales target based similar process or voice based BPO environment is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and relevant software applications.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Good organizational and time management skills.

Flexibility to work on Sundays and till 9 pm (for male candidates). For female