Telecalling Executive

NGSPL; Gurugram District; On-site; INR 201,000 - 335,000; Full time

Job summary

SixtyPlusZone – Senior Care & Assisted Living in Gurugram is seeking a confident Telecaller / Senior Care Counsellor to engage families, explain our elderly care services, and convert inquiries into admissions. You will handle outbound and inbound enquiries, showcase services and pricing, and build trust with senior citizens and their families.

Immediate joiners preferred in a fast-paced healthcare environment.

Qualifications

• Excellent English communication skills are mandatory.
• Experience in telecalling or inside sales is required.
• Ability to explain services clearly and persuasively.
• Comfort with high-volume outbound calls.
• Experience in healthcare or senior living is an advantage.

Responsibilities

• Make outbound calls to prospective customers and handle inquiries.
• Explain services, facilities, benefits and pricing clearly.
• Convince and schedule facility visits and bookings; follow up.
• Coordinate with marketing, operations, caregiving; maintain CRM records.
• Submit daily performance reports covering calls, leads, appointments and conversions.

Skills

Excellent English

Outbound calling

Lead conversion

Customer relationship management

CRM familiarity

Team coordination

Time management

Negotiation

Ethical communication

MS Excel

Tools

CRM systems

MS Excel

WhatsApp Business

Job description

Telecaller / Senior Care Counsellor SixtyPlusZone

Company: SixtyPlusZone – Senior Care & Assisted Living

Website: https://sixtypluszone.com/

Job Location: Sector 45, Gurugram (Work From Office)

Employment Type: Full-Time

Experience: 1–5 Years (Telecalling / Inside Sales / Customer Relationship Management)

Joining: Immediate Joiners Preferred

About SixtyPlusZone

SixtyPlusZone is a senior care and assisted living initiative dedicated to providing elderly individuals with a safe, comfortable, engaging and dignified lifestyle. Our services include senior assisted living, day care, professional caregivers, wellness activities, physiotherapy, companionship and personalised elderly care solutions.

We are looking for a highly confident, articulate, persuasive and result-oriented Telecaller / Senior Care Counsellor who can communicate exceptionally well in English, build trust with families, generate business and convert enquiries into customers.

Key Responsibilities

1. Outbound Calling & Lead Conversion

• Proactively make outbound calls to prospective customers, families, NRIs and senior citizens.
• Handle incoming enquiries generated through Meta Ads, Google, website, WhatsApp and other marketing channels.
• Explain SixtyPlusZone services, facilities, benefits and pricing confidently and professionally.
• Convince prospective customers to schedule facility visits, consultations and service bookings.
• Follow up consistently with interested prospects to maximise conversions.

2. Customer Counselling & Relationship Management

• Understand customers' concerns, expectations and specific elderly care requirements.
• Explain our assisted living, day care, home caregiving and wellness services in detail.
• Build emotional trust with senior citizens and their families through empathetic and ethical communication.
• Handle objections, pricing discussions and customer concerns effectively.
• Maintain long-term customer relationships and ensure customer satisfaction.

3. Team & Work Management

• Coordinate with the marketing, operations, caregiving and management teams.
• Manage daily calling schedules, appointments, customer follow-ups and lead pipelines.
• Support and supervise junior telecallers when required.
• Maintain accurate customer records and update CRM/HRMS systems regularly.
• Submit daily performance reports covering calls, leads, appointments and conversions.

4. Sales & Business Development

• Achieve assigned calling, appointment and conversion targets.
• Convert enquiries into facility visits and paid admissions or service bookings.
• Identify new business opportunities through outbound prospecting.
• Suggest improvements in calling scripts, customer engagement and sales processes.

Required Skills & Qualities

• Excellent English communication skills – both spoken and written (mandatory).
• Strong convincing, negotiation, presentation and elaboration skills.
• Confident in making high-volume outbound calls and engaging with new prospects.
• Ability to explain services clearly, professionally and persuasively.
• Strong listening skills, empathy and customer relationship management.
• Excellent time management, team coordination and organisational skills.
• Ethical, honest, disciplined, punctual and accountable.
• Target-oriented, self-motivated and comfortable working under performance expectations.
• Proficiency in MS Excel, WhatsApp Business, CRM and basic computer applications.
• Experience in healthcare, senior living, hospitality, insurance, education counselling or telesales will be an advantage.

Preferred Candidate Profile

We prefer candidates who:

• Speak fluent, professional English with confidence.
• Have prior experience converting inbound and outbound leads.
• Can independently manage customer enquiries from initial contact to closure.
• Are comfortable making proactive outbound calls every day.
• Possess a positive attitude, patience, professionalism and strong interpersonal skills.
• Can manage multiple tasks and coordinate effectively with a team.
• Are willing to take ownership of targets and business outcomes.

What We Offer

• Opportunity to work in India's growing senior care industry.
• Meaningful work that improves the quality of life of senior citizens.
• Professional and growth-oriented working environment.
• Performance-based career growth opportunities.
• Opportunity to take on team leadership responsibilities.