Telecalling Executive

I-CAP Automation; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

I-CAP Automation in Pune, India is seeking a proactive Lead Generation Executive to drive outbound calls and engage with students for automation training programs. You will explain course modules, fees, and career benefits while guiding prospects through enrollment steps.

The role requires strong communication, script adherence, data entry accuracy, and CRM updates to help meet monthly targets and contribute to growth.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills essential.
• Ability to follow scripts and guidelines to deliver a sales pitch.
• Basic computer/data entry skills required.
• Ability to build rapport with potential customers.

Responsibilities

• Lead Generation: Make outbound calls to cold and warm leads generated through digital campaigns or walk-ins.
• Course Counseling: Explain automation training programs, course modules, fee structures, and career benefits to students and graduates.
• Query Resolution: Answer inbound questions via phone, email, or WhatsApp regarding class schedules and certifications.
• Follow-Ups: Track daily leads and follow up regularly to nurture prospective applicants.
• Data Management: Update call statuses, lead stages, and student notes in the CRM system.
• Target Achievement: Meet or exceed monthly admission and enrollment goals.

Skills

Verbal communication

Written communication

Lead generation

CRM data entry

Rapport building

Education

High school Diploma or equivalent

Tools

CRM software

Job description

Role & responsibilities

• Lead Generation: Make outbound calls to cold and warm leads generated through digital campaigns or walk-ins.
• Course Counseling: Explain technical automation training programs, course modules, fee structures, and career benefits to students and graduates.
• Query Resolution: Answer inbound questions via phone, email, or WhatsApp regarding class schedules and certifications.
• Follow-Ups: Track daily leads and execute regular follow-up calls to nurture prospective applicants.
• Data Management: Update call statuses, lead stages, and student notes accurately in the CRM system.
• Target Achievement: Meet or exceed monthly admission and enrollment goals.

Preferred candidate profile

• High school Diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to follow scripts and guidelines to deliver an effective sales pitch. Basic computer knowledge for data entry.
• Ability to build rapport with potential customers.
• Organizational and time management skills.