Telecalling Executive

Gogreen Charging; Chennai; On-site; INR 405,000 - 495,000; Full time

Job summary

Go Green Charging India Private Limited is seeking an experienced Telecalling Executive to manage customer interactions, lead follow-ups, and accurately maintain CRM records from Perungudi. The ideal candidate will have strong communication skills, hands-on CRM experience, and a proactive approach to achieving calling and follow-up targets in a fast-growing company.

Joining is immediate for a full-time role with a salary up to 4.5 LPA, based on experience.

Qualifications

• 2–5 years of experience in telecalling, telesales, customer support, or CRM.
• Strong verbal communication and professional telephone etiquette.
• Hands-on CRM experience for lead tracking and follow-up management.

Responsibilities

• Make and manage customer calls, lead follow-ups, and interactions as per business needs.
• Maintain accurate customer information, call records, follow-up dates, and lead status in CRM.
• Track leads and ensure timely follow-ups to minimize missed opportunities.
• Explain products or services clearly and professionally to customers.
• Handle queries, identify requirements, and coordinate with internal teams.
• Document activities and provide regular updates on calling and lead progress.
• Achieve calling, follow-up, engagement, or conversion targets as applicable.
• Identify process improvements and take ownership of tasks.
• Support team coordination and guide colleagues when required.

Skills

CRM experience

Verbal communication

Customer service

Leadership (advantage)

Time management

Adaptability

Tools

CRM software

Job description

Job Title: Experienced Telecalling Executive
Company: Go Green Charging India Private Limited
Experience: 25 Years
Salary: Up to 4.5 LPA, based on relevant experience and suitability
Employment Type: Full-Time
Joining: Immediate joiners preferred
Location: Perungudi

About the Role

We are looking for an experienced and result-oriented Telecalling Executive with strong communication skills, hands-on CRM experience, and the ability to manage customer interactions and lead follow-ups effectively.

The ideal candidate should be proactive, adaptable, quick to learn, and capable of taking ownership of assigned responsibilities in a growing organization.

Key Responsibilities

• Make and manage customer calls, lead follow-ups, and customer interactions as per business requirements.
• Maintain accurate customer information, call records, follow-up dates, and lead status in the CRM system.
• Track leads systematically and ensure timely follow-ups to minimize missed opportunities.
• Explain relevant products or services clearly and professionally to customers.
• Handle customer queries, identify customer requirements, and coordinate with internal teams when necessary.
• Maintain proper documentation and provide regular updates on calling activities and lead progress.
• Achieve assigned calling, follow-up, customer engagement, or conversion targets, as applicable.
• Identify process improvements and take ownership of assigned tasks.
• Support team coordination and assist with guiding colleagues when required.

Required Skills and Qualifications

• 2–5 years of relevant experience in telecalling, telesales, customer support, or customer relationship management.
• Hands-on experience using CRM software for lead tracking, customer records, and follow-up management.
• Excellent verbal communication and professional telephone etiquette.
• Strong customer-handling, listening, and problem-solving skills.
• Ability to learn new processes and software quickly.
• Adaptability, accountability, and a proactive approach to work.
• Good organizational skills and attention to detail.
• Leadership and team coordination skills are an added advantage.

Preferred Candidate Profile

• Candidates who can join immediately or within a short notice period.
• Candidates with a consistent track record in telecalling and customer follow-ups.
• Candidates who are comfortable working with CRM systems and performance targets.
• Candidates who can work independently, manage priorities, and adapt to a growing business environment.

Compensation

Salary up to 4.5 LPA, depending on relevant experience, skills, and interview performance.