Telecalling Executive

Titan Company; Bengaluru; On-site; INR 180,000 - 240,000; Part time

Benefits offered by this job

Contractual role

Corporate brand exposure

Inclusive corporate culture

Job summary

Titan Company Limited in Bengaluru is seeking an energetic Telecaller to join our corporate team on a contractual basis. You will engage with customers, partners, or internal stakeholders, handling calls, qualifying leads, and ensuring an exceptional experience aligned with Titan's brand values.

Key responsibilities include outbound/inbound calls, lead nurturing, CRM data logging, follow-ups, and adherence to compliance. Excellent English/Hindi required; Kannada/Tamil/Telugu a plus.

Qualifications

• Graduate or Diploma in any discipline (Business, Communications, or related fields preferred).
• 1–3 years of telecalling, telesales, customer support, or inside sales; freshers with good communication may be considered.
• Strong command of English and Hindi; knowledge of Kannada/Tamil/Telugu is a strong plus.
• Basic computer literacy; familiarity with MS Office and CRM tools is preferred.

Responsibilities

• Make outbound calls to potential/existing clients and handle inbound queries professionally.
• Engage leads from campaigns, qualify interest, and route opportunities to the sales team.
• Provide details on promotions, loyalty programs, product launches, or corporate services.
• Update call logs, customer interactions, and dispositions in the CRM/system.
• Conduct timely follow-ups to resolve inquiries, secure appointments, or close requests.
• Maintain high call etiquette and adhere to data security standards.
• Capture customer feedback and relay insights for operational improvement.

Skills

Communication

Customer-Centric Mindset

Target-Oriented

Adaptability

Education

Graduate

Diploma

Tools

MS Office

CRM tools

Job description

Location: Titan Corporate Office, Bengaluru
Role Type: Contractual (Fixed-Term Contract)
Department: Customer Experience / Sales & Marketing / Operations
Reports To: Team Lead / Manager Operations

Position Overview

We are looking for an energetic, articulate, and customer-focused Telecaller to join our corporate team on a contractual basis. In this role, you will serve as a key voice for Titan Company Limited, engaging with existing and prospective customers, partners, or internal stakeholders. You will be responsible for outbound communication, managing inquiries, driven lead qualification, and ensuring an exceptional experience that aligns with Titan's brand values.

Key Responsibilities

• Outbound & Inbound Communication: Make outbound calls to potential or existing clients and handle inbound queries professionally.
• Lead Qualification & Nurturing: Engage leads generated through campaigns, qualify their interest in Titan’s products/services (Watches, Jewellery, Eyecare, Corporate Gifting, etc.), and route qualified opportunities to the sales team.
• Customer Engagement: Provide clear details regarding current promotional offers, loyalty programs, product launches, or corporate services.
• Data Management: Meticulously update and maintain call logs, customer interactions, feedback, and disposition details in the CRM or tracking software.
• Follow-Ups: Conduct timely follow-up calls with customers/leads to resolve inquiries, secure appointments, or close open requests.
• Quality & Compliance: Maintain high standard call etiquette, adhering strictly to Titan’s communication guidelines and data security standards.
• Feedback Loop: Capture genuine customer feedback and objections to share insights with management for continuous operational improvement.

Key Performance Indicators (KPIs)

• Daily/Weekly outbound call volume and talk-time targets.
• Lead conversion/qualification rate.
• Data accuracy and CRM logging precision.
• Customer satisfaction (CSAT) score or call quality ratings.

Qualifications & Requirements

• Education: Graduate or Diploma in any discipline (Business, Communications, or related fields preferred).
• Experience: 1 to 3 years of experience in telecalling, telesales, customer support, or inside sales. (Freshers with excellent communication skills may also be considered).
• Language Proficiency: Strong command of English and Hindi. Knowledge of additional regional languages (e.g., Kannada, Tamil, Telugu) is a strong plus.
• Technical Skills: Basic computer literacy, familiarity with MS Office (Word, Excel), and experience working with CRM tools is preferred.

Competencies & Skills

• Communication: Excellent verbal communication, active listening, and persuasive telephone etiquette.
• Customer-Centric Mindset: A polite, empathetic, and patient demeanor when dealing with various customer personalities.
• Target-Oriented: Self-motivated with a focus on achieving daily connection and conversion metrics.
• Adaptability: Quick learner able to understand product details, corporate workflows, and campaign goals swiftly.

Benefits of Joining Titan (Contractual)

• Opportunity to work with one of India's most trusted corporate brands.
• Exposure to dynamic corporate operations and modern customer experience frameworks.
• Supportive and inclusive corporate work culture.